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Pass the PMI Project-Management-Professional PMP Questions and answers with CertsForce

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Questions # 51:

Health Records Modernization at Hospital Case Study

A project manager led a health records modernization project at a hospital with a project budget of $US5 million and an 18-month timeline. The project involved multiple stakeholder groups including medical, administrative, and IT staff; board members; patients; insurance companies; external vendors; regulatory bodies; and union representatives.

Stakeholder management was complex and a major undertaking for the project manager, but it was critical to achieve a positive project outcome. When the project started, the project manager conducted stakeholder analysis, using the information to create both a power/interest and an influence/impact matrix. The analysis showed that while the hospital board members and regulatory bodies had high power but moderate interest, the medical staff (doctors and nurses) had both high influence and high impact on the project. Administrative staff showed high interest but lower power, while patients and insurance companies had moderate interest and varying levels of influence. Based on the analysis, the project manager created a stakeholder engagement strategy that documented expectations, communication preferences, and influence levels in a stakeholder register. The project manager also made a RACI (responsible, accountable, consulted, informed) chart to show roles and responsibilities; and created communication channels and frequency for each stakeholder group, an issue escalation system, and a feedback system for continuous stakeholder input.

In the Health Records Modernization project, stakeholder engagement and management is critical to the successful adoption of the project outcomes. How should the project manager approach management of the various stakeholder communication channels in the complex healthcare project? (Refer to the Health Records Modernization at Hospital Case Study exhibit.)

Options:

A.

Establish communication through department leads and request each lead distribute appropriate information.


B.

Simplify communication based on the project management office (PMO) guidance.


C.

Create a tailored communication strategy based on stakeholder analysis and preferences.


D.

Meet with the stakeholders about communication strategy so they can each specify the information they would like to receive.


Expert Solution
Questions # 52:

‘An organization undergoes a major budget revisal. The project manager gathers the stakeholders to discuss the situation as some projects are stil in-progress and may be impacted.

What two actions should the project manager take? (Choose 2)

Options:

A.

Update the risk register and plan new response strategies.


B.

Conduct a risk reassessment and quantify mitigating measures.


C.

Request the stakeholders to fill any gap in the budget.


D.

Adjust the project ' s risk thresholds to support budget changes.


E.

0 Ask stakeholders to discuss terminating the running projects.


Expert Solution
Questions # 53:

A project manager was assigned to lead a construction project where a hybrid approach is recommended. A team with high levels of knowledge and experience is

required.

What should the project manager do next?

Options:

A.

Develop a risk register that includes the risk of a lack of experienced professionals.


B.

Develop a resource management plan that includes the roles and responsibilities to be met.


C.

Develop a procurement strategy that includes hiring external resources with the right skill sets.


D.

Develop a financial management plan that includes the budget to hire dedicated professionals.


Expert Solution
Questions # 54:

Agroup of specialists with years of experience is temporarily joining a project team. The project manager has been eager for their help in the production of a key

deliverable.

How should the project manager effectively lead these experienced team members?

Options:

A.

Provide constant supervision and monitor their progress on a daily basis.


B.

Provide reasonable flexibility and monitor their progress on a weekly basis.


C.

Ask the team members to provide training to the rest of the team and estimate the completion date.


D.

Ask the team members to provide an estimated completion date and review their work on that date.


Expert Solution
Questions # 55:

Health Records Modernization at Hospital Case Study

A project manager led a health records modernization project at a hospital with a project budget of $US5 million and an 18-month timeline. The project involved multiple stakeholder groups including medical, administrative, and IT staff; board members; patients; insurance companies; external vendors; regulatory bodies; and union representatives.

Stakeholder management was complex and a major undertaking for the project manager, but it was critical to achieve a positive project outcome. When the project started, the project manager conducted stakeholder analysis, using the information to create both a power/interest and an influence/impact matrix. The analysis showed that while the hospital board members and regulatory bodies had high power but moderate interest, the medical staff (doctors and nurses) had both high influence and high impact on the project. Administrative staff showed high interest but lower power, while patients and insurance companies had moderate interest and varying levels of influence. Based on the analysis, the project manager created a stakeholder engagement strategy that documented expectations, communication preferences, and influence levels in a stakeholder register. The project manager also made a RACI (responsible, accountable, consulted, informed) chart to show roles and responsibilities; and created communication channels and frequency for each stakeholder group, an issue escalation system, and a feedback system for continuous stakeholder input.

To execute the modernization process of health records, the project manager realized that medical staff members would need to change their daily workflows. To facilitate change management for these stakeholders, the project manager created a clinical advisory committee, appointed department-specific “champions,” created focus groups for requirements gathering, started a training program, and developed key performance indicators (KPIs) to measure satisfaction.

During project execution, several challenges emerged. The doctors expressed concerns about the system’s impact on patient care, the nurses’ union raised workload concerns, the IT department faced resource constraints, the insurance companies requested additional features, and the administrative staff worried about data security. The project manager responded to these challenges by increasing the frequency of stakeholder meetings, implementing a change management program, creating a beta system for stakeholder testing, developing contingency plans for various stakeholder scenarios, and establishing an issue resolution process.

Despite these mitigation efforts, the medical staff required additional training, leading to a change request for a 2-month extension and a 10% budget increase. The board of directors approved this to help ensure high adoption and satisfaction rates among staff members. The project helped establish new good practices in future programs for stakeholder management in the organization’s project management office (PMO). The documented lessons learned became a reference for future projects of similar scope and complexity.

During the execution phase of a project to modernize a hospital’s records system, the insurance company stakeholders requested additional features to support integration to their systems.

What should the project manager do first?

(Refer to the Health Records Modernization at Hospital Case Study exhibit.)

Options:

A.

Contact the union representative to understand the necessity of the additional work.


B.

Review the scope changes for validity and then notify the sponsor of the changes.


C.

Evaluate the potential impact on the baseline and then present a change request.


D.

Add the critical features to the scope in order to maintain stakeholder satisfaction.


Expert Solution
Questions # 56:

A project team is equipping a small hospital. To complete the work, the team requires an additional service provided by an external supplier. The price quoted by the

supplier is surprisingly high, which may cause a significant increase in the budget.

What should the project manager do?

Options:

A.

Utilize the contingency reserve to manage the procurement.


B.

Discuss using the management reserve with the sponsor.


C.

Ask the procurement manager to find another supplier.


D.

Request the supplier fulfil their obligations by adjusting costs.


Expert Solution
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Viewing questions 51-60 out of questions