The project manager should conduct a meeting to help the team define the team charter, which is a document that describes the team’s purpose, vision, values, norms, roles, and responsibilities. The team charter is a useful tool for establishing the team’s identity, direction, and expectations, as well as fostering the team’s collaboration, communication, and commitment. The project manager should facilitate the team’s involvement and participation in creating the team charter, and ensure that the team charter is aligned with the project’s objectives and scope. The project manager should also review and update the team charter regularly, as the team evolves and adapts to the changing project environment.

The other options are not the best actions for the project manager to take in this situation. Planning an outdoor activity for the team to get to know each other may be a good idea for building the team’s rapport and trust, but it is not sufficient to address the team’s problems in meeting goals. The project manager should also focus on clarifying the team’s vision, values, and expectations, and providing the team with guidance and support on the agile project management approaches. Asking the team to review agile project management approaches may be helpful for enhancing the team’s knowledge and skills, but it is not enough to solve the team’s issues in meeting goals. The project manager should also ensure that the team understands and agrees on the team’s purpose, roles, and responsibilities, and that the team has the necessary tools and resources to perform the work and deliver the product. Asking the human resources department for an experienced agile team may not be feasible or desirable, as it may disrupt the existing team’s dynamics and relationships, as well as increase the project’s cost and risk. The project manager should not replace the team members without a valid reason, but rather help them to develop and improve their agile competencies and capabilities. References:

PMBOK® Guide, 6th Edition, Chapter 9, Section 9.1.3.1, “Team Charter”

PMBOK® Guide, 6th Edition, Appendix X3, Section X3.2.2.1, “Agile Manifesto and Mindset”

PMP Project Management Professional Exam Study Guide: 2021 Exam Update, 10th Edition, Chapter 8, Section 8.2, “Planning Resources” 1