A team member has indicated their user story will not be finished until the end of the iteration as their functional manager has requested they assist in resolving a high-priority production issue. What should the project manager do?
A.
Discuss with the product owner that the user story will not be completed this iteration.
B.
Meet with the team member's functional manager to try to remove the impediment.
C.
Tell the project team member not to work on the production issue and to inform their manager.
D.
Escalate the issue to the project sponsor to resolve and adjust the project burndown chart.
The project manager should meet with the team member’s functional manager to try to remove the impediment that is preventing the team member from completing their user story. The project manager should explain the impact of the delay on the project scope, schedule, and quality, and negotiate a solution that would allow the team member to resume their work on the user story as soon as possible. This approach is consistent with the agile principle of removing impediments and enabling self-organizing teams12. References: 1: PMBOK Guide, 6th Edition, Chapter 5: Project Scope Management 2: Agile Practice Guide, Chapter 2: An Agile Mindset
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