What feature does the Product Model and Catalog Items Relationship plugin enable?
With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?
What one of the following is optional when creating a Catalog workflow?
What action can be performed by a Customer Admin (sn_customerservice.customer_admin) and NOT by a Customer (sn_customerservice.customer) in the Customer Service Portal?
Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin?
Options are :
Which entity represents specific versions of products being sold to and supported for customers?
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)
ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?
What are some benefits that Knowledge Product Entitlement provide? (Choose three.)
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
