ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 14 Topic 2 Discussion

ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 14 Topic 2 Discussion

CIS-CSM Exam Topic 2 Question 14 Discussion:
Question #: 14
Topic #: 2

What action can be performed by a Customer Admin (sn_customerservice.customer_admin) and NOT by a Customer (sn_customerservice.customer) in the Customer Service Portal?


A.

Can resolve cases reported by themselves


B.

Can view assets belonging to their account


C.

Can create and update contacts for their accounts


D.

Can create, view, and edit cases for their account


Get Premium CIS-CSM Questions

Contribute your Thoughts:


Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.