Which are the key self-service functions of the Customer Support Portal? (Choose three.)
Asset classes are defined to allow for logical grouping of assets. There are five asset classes provided to group assets, each Asset class provides unique functionality for that group of Assets in the platform. Which of the following are the asset classes used? (Choose five.)
Which solution must be implemented to let a breakdown dashboard appear as a pop-up window on the case form?
What is a limitation regarding synchronization between a case and its associated work order?
What criteria can be used to determine when a new inbound case should be opened?
Out-of-the-box. cases are automatically closed after how many days?
What is the purpose of a Catalog Item variable?
An entitlement defines the types of support a customer receives. Entitlements are based on a number of standard fields such as product and asset. When Proactive Customer Service Operations is implemented which additional fields could be used?
Choose 2 answers
Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?
Once a major case candidate is approved a major case is created. What then happens to the customer case?
