ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 45 Topic 5 Discussion

ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 45 Topic 5 Discussion

CIS-CSM Exam Topic 5 Question 45 Discussion:
Question #: 45
Topic #: 5

What criteria can be used to determine when a new inbound case should be opened?


A.

When a new customer is created


B.

When an internal problem occurs


C.

When a customer has a question or issue to resolve


D.

When we have new marketing material for a customer


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