ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 44 Topic 5 Discussion

ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 44 Topic 5 Discussion

CIS-CSM Exam Topic 5 Question 44 Discussion:
Question #: 44
Topic #: 5

What is a limitation regarding synchronization between a case and its associated work order?


A.

If information changes on the Case form it is not updated on the Work Order form


B.

Updates on a case or work order will only synchronize after the work order is approved


C.

When creating a work order from a case only the Account field on the work order form is filed in but not the Company field


D.

The data copied over to the Work Order form when creating a work order from a case cannot be configured or customized


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