Name a security benefit gained from using scoped applications:
Information about a customer’s service contract is found in Knowledge.
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
What are the types of units used in counting for entitlements in ServiceNow?
And the options are:
When working with case types, what is the lowest level in the case type hierarchy called?
What is KCS (Knowledge Centered Services)?
What are some of the influencing factors that will help determine the type of customer support desk structure required? (Choose four.)
Entitlements specify the level of service provided to customers.
Which services does a Customer (sn_customerservice.customer) have access to? (Choose two.)
Guided decisions is a decision authoring and execution capability that dynamically guides agents to resolve complex cases. Guided decisions consist of decision trees. What is a decision tree?
