What are the advantages of leading indicators over lagging indicators? (Choose two.)
Which of the following are benefits that may be gained from using communities?
Choose 3 answers
What are the Forum User Types? (Choose three.)
Which of the following roles can update a consumer's record? (Choose two.)
Which step in Advanced Work Assignment (AWA) would ensure the work was allocated to the appropriate agent?
What determines how an escalation request is processed?
The CSM application has a feature that can be used to filter records in CSM-related tables which are accessible by users with CSM roles. This feature makes it unnecessary to create business logic for those persona access the data. What is this feature?
