ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 75 Topic 8 Discussion

CIS-CSM Exam Topic 8 Question 75 Discussion:

Question #: 75

Topic #: 8

Which step in Advanced Work Assignment (AWA) would ensure the work was allocated to the appropriate agent?

Set the Agent Experience

Define Assignment Rules

Define Work Item Queues

Configure Service Channels

Get Premium CIS-CSM Questions

Actual exam question for ServiceNow CIS-CSM exam by Kairo1224 at Aug 3, 2025, 12:00:00 AM

Chosen Answer: A B C D
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.