ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 74 Topic 8 Discussion

ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 74 Topic 8 Discussion

CIS-CSM Exam Topic 8 Question 74 Discussion:
Question #: 74
Topic #: 8

Which of the following roles can update a consumer's record? (Choose two.)


A.

Consumer Support Agent {sn_customerservice.consumer_agent)


B.

Customer Service Manager (sn_customerservice_manager)


C.

Customer Service Agent (sn_customerservice_agent)


D.

Customer (sn_customerservice.customer)


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