ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 11 Topic 2 Discussion

ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 11 Topic 2 Discussion

CIS-CSM Exam Topic 2 Question 11 Discussion:
Question #: 11
Topic #: 2

What feature does the Product Model and Catalog Items Relationship plugin enable?


A.

Agents are automatically proposed catalog items related to the chosen product on the case form


B.

Consumers can track what products they have purchased via the catalog


C.

It provides a contextual service catalog based on the customer’s subscribed services Most Voted


D.

Customer service managers can track the financial cost of customer’s subscribed services and the related requests


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