ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 19 Topic 2 Discussion

ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 19 Topic 2 Discussion

CIS-CSM Exam Topic 2 Question 19 Discussion:
Question #: 19
Topic #: 2

What are some benefits that Knowledge Product Entitlement provide? (Choose three.)


A.

Reduces call volume


B.

Makes it easier for Agents to manage case volume


C.

Allows access to Knowledge Articles that are related to products owned by a customer


D.

Information about customer’s service contract


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