Pass the PMI PMI Agile PMI-ACP Questions and answers with CertsForce

The correct answer is B – Manage communication between all team members and the customer to promote effective and transparent collaboration. Agile values open, direct, and frequent communication, particularly between team members and stakeholders. Transparency, collaboration, and shared understanding reduce misunderstandings and promote customer satisfaction.

From the PMI Agile Practice Guide:

“Agile values individuals and interactions over processes and tools. Frequent, open, and direct communication with stakeholders is essential. Agile teams are encouraged to engage stakeholders frequently to ensure alignment and transparency.”

(PMI Agile Practice Guide, Section 4.2 – Stakeholder Engagement)

Mike Griffiths emphasizes:

“Agile fosters transparency and trust through direct communication. Information should flow freely between all team members and stakeholders to facilitate quick feedback and mutual understanding.”

(Mike Griffiths, PMI-ACP Exam Prep, Chapter 3 – Stakeholder Engagement)

Incorrect options:

A and C limit communication and transparency.

D is useful for conflict resolution, but not for broad issue management or stakeholder communication.

Answer: B

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The correct answer is D – Present the idea at the next ceremony attended by stakeholders to obtain their input. Agile emphasizes transparency and collaboration with stakeholders. Since the organization values security highly, decisions that impact quality or policy must be discussed openly with stakeholders who have the authority to weigh cost-benefit trade-offs.

From the PMI Agile Practice Guide:

“Agile teams embrace customer collaboration and transparency. When decisions have business or organizational implications—such as security or compliance—stakeholders must be involved in evaluating trade-offs.”

(PMI Agile Practice Guide, Section 4.2 – Stakeholder Engagement)

Mike Griffiths states:

“When teams face decisions that could impact non-functional requirements like security, these should be escalated transparently to stakeholders for evaluation.”

(Mike Griffiths, PMI-ACP Exam Prep, Chapter 3 – Value-Driven Delivery)

Incorrect options:

A and C could result in bias or lack of organizational alignment.

B is too late and internal-only for a business-critical concern.

Answer: D

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The correct answer is A because an Agile leader, such as a Scrum Master, is a servant-leader and facilitator. The Scrum Master supports the development team by helping remove impediments and facilitating healthy team dynamics. When there is misalignment or interpersonal conflict, the Scrum Master should help the team explore the root causes and encourage self-directed resolution.

From PMI Agile Practice Guide:

“Agile coaches facilitate conflict resolution by helping individuals understand each other’s perspectives and guiding them to collaborative solutions. The goal is to promote team ownership of outcomes and reinforce healthy communication.”

(PMI Agile Practice Guide, Section 6.3 – Facilitating Agile Practices)

From Mike Griffiths’ PMI-ACP Exam Prep Book:

“The role of the Scrum Master is not to direct or micromanage the team, but to facilitate communication and remove barriers that prevent team members from collaborating effectively. In conflict scenarios, the Scrum Master should help the team uncover the root issue, then allow them to resolve it constructively.”

(Mike Griffiths, Chapter 4 – Team Performance)

Option B is slightly less effective than A because it escalates to the whole team before trying a focused resolution.

Option C abdicates responsibility and may allow conflict to worsen.

Option D contradicts agile’s emphasis on self-organizing teams.

Answer: A

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