The correct answer is A because an Agile leader, such as a Scrum Master, is a servant-leader and facilitator. The Scrum Master supports the development team by helping remove impediments and facilitating healthy team dynamics. When there is misalignment or interpersonal conflict, the Scrum Master should help the team explore the root causes and encourage self-directed resolution.
From PMI Agile Practice Guide:
“Agile coaches facilitate conflict resolution by helping individuals understand each other’s perspectives and guiding them to collaborative solutions. The goal is to promote team ownership of outcomes and reinforce healthy communication.”
(PMI Agile Practice Guide, Section 6.3 – Facilitating Agile Practices)
From Mike Griffiths’ PMI-ACP Exam Prep Book:
“The role of the Scrum Master is not to direct or micromanage the team, but to facilitate communication and remove barriers that prevent team members from collaborating effectively. In conflict scenarios, the Scrum Master should help the team uncover the root issue, then allow them to resolve it constructively.”
(Mike Griffiths, Chapter 4 – Team Performance)
Option B is slightly less effective than A because it escalates to the whole team before trying a focused resolution.
Option C abdicates responsibility and may allow conflict to worsen.
Option D contradicts agile’s emphasis on self-organizing teams.
Answer: A
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