The correct answer is D — Ask the agile practitioner to facilitate a story-writing workshop.

When stakeholders have conflicting inputs, a collaborative approach such as a story-writing workshop enables the team to converge on a shared understanding. The agile practitioner (Scrum Master or Agile Coach) plays a key role in facilitating these sessions to ensure productive dialogue and alignment.

PMI Agile Practice Guide explains:

“Facilitated workshops, including story-writing workshops, help surface differences in stakeholder needs and create alignment through structured collaboration. Agile practitioners often lead these sessions to ensure neutrality and focus.”

(PMI Agile Practice Guide, Section 5.2 — Backlog Refinement)

Mike Griffiths’ book adds:

“Agile practitioners support product owners in building and refining the backlog, especially when multiple viewpoints or conflicts exist. Facilitated workshops ensure transparency and a collaborative environment.”

(PMI-ACP Exam Prep, Chapter 3 – Value-Driven Delivery)

Incorrect options:

A is incorrect because the practitioner’s role is to facilitate, not write the stories.

B is a good idea, but the product owner should not delegate facilitation to the team.

C may assist with clarification but won’t help resolve conflict or prioritize across stakeholders.

Answer: D

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