Pass the AMA Certified Marketer PCM Questions and answers with CertsForce

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Viewing questions 31-40 out of questions
Questions # 31:

Which of the following is most likely to be considered a convenience product?

Options:

A.

A lamp


B.

A haircut


C.

Running shoes


D.

A can of soda


E.

Concert tickets purchased online


Expert Solution
Questions # 32:

Talyn Cosmetics sells high-end cosmetics that are coveted by women, but are priced out of the budgets of most average buyers. Talyn wants to enter the Arian market and is conducting market research to identify the market segment on which it should focus its strategy. Researchers send out a questionnaire to a vast pool of potential customers in Aria and analyze the results. Which of the following questions should research analysts focus on to identify the target segment?

Options:

A.

Would you choose Talyn Cosmetics over other cosmetics brands in the market? Why?


B.

Would you be interested in buying Talyn Cosmetics? What is the most you would be willing to spend on a brand of cosmetics?


C.

What is your preferred mode of purchase of cosmetics—retail stores or online?


D.

List your favorite brands of cosmetics.


E.

How old were you when you began using cosmetics?


Expert Solution
Questions # 33:

_____ represents the difference between what the customer really wants and what he or she will accept before going elsewhere.

Options:

A.

Strength of preference


B.

Threshold level


C.

Service quality gap


D.

Voice-of-customer


E.

Zone of tolerance


Expert Solution
Questions # 34:

Which of the following is true of wants?

Options:

A.

They are goods that are desired.


B.

They are goods that are widely available.


C.

They are products that are necessary.


D.

They are services that are necessary.


E.

They are goods that are required for daily use.


Expert Solution
Questions # 35:

BlueGreen Tech is conducting market research to discover potential customers who might be interested in its products. The company will also survey its existing customers to identify ways of selling them additional products from its product line. At which stage of the customer relationship management process is BlueGreen?

Options:

A.

XXX FILL ME IN XXX


B.

Reacquisition


C.

Retention


D.

Conversion


E.

Prospecting


Expert Solution
Questions # 36:

What does the break-even point refer to in a break-even analysis?

Options:

A.

It refers to the number of product units sold at which point both loss and profit are zero.


B.

It refers to the point at which the fixed costs curve intersects the variable costs curve.


C.

It refers to the required number of products that should sell for the profit to equal the fixed costs.


D.

It refers to the point at which the variable costs start increasing over fixed costs.


E.

It refers to the point at which the total costs are equal to the profit generated.


Expert Solution
Questions # 37:

_____ retailers offer an inconsistent assortment of brand name merchandise at a significant discount from the manufacturer’s suggested retail price (MSRP).

Options:

A.

Limited-line


B.

Off-price


C.

Hypermarket


D.

Convenience


E.

Extreme value


Expert Solution
Questions # 38:

Which of the following is likely to be the most expensive supply chain system in an agrarian economy, if all levels of the supply chain are involved?

Options:

A.

Retailer to consumer


B.

Wholesaler to consumer


C.

Manufacturer to consumer


D.

Agent to consumer


E.

Warehouser to consumer


Expert Solution
Questions # 39:

_____ is a popular positioning method because the relationship of price to quality is among the most important considerations for consumers when they make a purchase decision.

Options:

A.

Product attributes


B.

Value


C.

Symbols


D.

Brand image


E.

Competitor differentiation


Expert Solution
Questions # 40:

In the early 1980s, typical round-trip coach air fares from the East Coast to London were over $500. Then Freddie Laker introduced the

People’s Express, a competing service into Newark at $350. Major airlines matched his price—and continued to do so until they drove

People’s Express out of business. Then prices shot back up to over $500. A lawsuit filed under the Sherman Act resulted in the judgment that the major airlines had explicitly tried to destroy a competitor. The experience of People’s Express is an example of __________ on the part of the major airlines.

Options:

A.

price fixing.


B.

price discrimination.


C.

deceptive pricing.


D.

predatory pricing.


E.

pricing constraints.


Expert Solution
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