Pass the AMA Certified Marketer PCM Questions and answers with CertsForce

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Questions # 21:

On August 1, 2013, sellerspace.com was visited by 150,000 users. The number of users who interacted with at least one page on the website was 150,000, the number who interacted with at least two pages was 120,000, at least three pages was 75,000, and four or more pages was 20,000. What was the bounce rate of the website on August 1, 2013?

Options:

A.

10%


B.

20%


C.

30%


D.

40%


E.

50%


Expert Solution
Questions # 22:

Whenever Donald calls on potential pest control customers, he emphasizes the fact that, unlike the national franchise competitors, he is a local business person and has been in business over twenty years. Donald is_____ his business relative to his competition.

Options:

A.

segmenting


B.

repositioning


C.

positioning


D.

valuing


E.

re-mapping


Expert Solution
Questions # 23:

Pluto Inc. creates a new software and promotes it through facebook and other similar networking sites. The company is attempting to create interest and is currently in the first stage of the 4E framework. In this scenario, the company is using social networking to create_____.

Options:

A.

enlightenment


B.

experience


C.

entitlement


D.

engagement


E.

excitement


Expert Solution
Questions # 24:

Which of the following is true of demographic segmentation?

Options:

A.

Demographic variables have no influence on consumer needs and wants.


B.

Demographic variables such as education, religion, race, generation, and nationality are easy to measure.


C.

Using demographic variables required dividing the market based on consumers' agreement or disagreement opinions and statements.


D.

It involves the analysis of consumer lifestyles to create a detailed customer profile.


E.

Keeping demographic characteristics separate from psychographics ensures a more 'lifelike' portrait of the targeted consumer segment.


Expert Solution
Questions # 25:

If the GRP of an advertisement is 60 percent and its reach is 6 percent, what is the frequency of the ad?

Options:

A.

6


B.

54


C.

66


D.

10


E.

360


Expert Solution
Questions # 26:

Jim was born after World War II in the year 1949 in the U.S. If most of his friends were born between 1957 and 1950, Jim and his friends would be considered part of _____.

Options:

A.

cohorts


B.

Generation Xers.


C.

baby boomers


D.

Generation Yers


E.

Generation Zers


Expert Solution
Questions # 27:

Cinfy, an electronic appliances manufacturer, sells 30 pizza ovens, 60 coffee makers, and 90 sandwich toasters per day. Despite warnings from analysts, Cinfy hikes prices of its toasters from $150 to $180, and toaster sales fall by 40%. After this pricing strategy backfires, Cinfy decides that a 10% drop in demand is acceptable, but not more. Assuming that the elasticity of demand for the toasters remains constant, what is the maximum price hike that Cinfy can afford without letting the sales drop by more than 10%?

Options:

A.

$2.50


B.

$5


C.

$7.50


D.

$9


E.

$15


Expert Solution
Questions # 28:

Which of the following is a typical feature of large and sophisticated channel members?

Options:

A.

They require several channels below them for distribution.


B.

They do not have many supply chain intermediaries.


C.

They prefer to delegate channel functions.


D.

They do not use independent sales people.


E.

They have a lower profit markup than smaller firms.


Expert Solution
Questions # 29:

Sandra has been using her Xapa-6, a six-year old phone model from Keto, for the past four years. Despite several other releases from Keto and advancements in mobile phone technology, Sandra hasn't switched to a newer model. In this scenario, Sandra is one among the _____.

Options:

A.

early adopters


B.

innovators


C.

early majority


D.

late majority


E.

laggards


Expert Solution
Questions # 30:

_____ refers to customers’ perceptions of how well a service meets or exceeds their expectations and is often difficult for customers to evaluate.

Options:

A.

Service intangibility


B.

Service heterogeneity


C.

Service quality


D.

Service inseparability


E.

Service perishability


Expert Solution
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