Pass the SHRM Senior Certified Professional SHRM-SCP Questions and answers with CertsForce

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Questions # 31:

A nonprofit health care facility conducts an engagement and culture survey, and the results indicate that employees throughout the organization believe leadership engages in favoritism by providing unequal opportunities for staff. General perceptions of the company's culture are poor, and many employees report intentions to leave their jobs. Several additional concerning findings are isolated to the philanthropic department, which is responsible for acquiring donors and securing charitable partnerships. Employees from this department report poor working relationships among staff, including gossiping and bullying among co-workers. Although the leadership team is aware of the poor working relationships in the philanthropic department, they have not asked the department director to address the issues because of the department's outstanding performance in recent years. However, after considering the recent survey results the leadership team decides to initiate a project to address the culture issues at the facility overall and within the philanthropy department specifically. The operations VP will oversee the project and ask an HR business partner (HRBP) to lead the project. The VP of operations requests that the HRBP collect additional survey data and conduct focus groups during the first phase of the project.

The philanthropy department director confides in the HRBP that behavioral issues with specific employees have not been addressed because the director prefers to avoid interpersonal confrontation. Which action should the HRBP take?

Options:

A.

Counsel the director on strategies for establishing effective interpersonal interactions with employees.


B.

Ask the operations VP to approve a leadership development program for the leadership team.


C.

Gather peer feedback anonymously to help the director identity the causes of poor working relationships among employees.


D.

Suggest that the director deliver the feedback in a written format.


Expert Solution
Questions # 32:

A start-up company specializing in technology is acquired by a larger international organization located in a foreign country. Following the acquisition, a manager from the international company schedules a virtual social hour so employees on the manager's team can bond outside of work hours. During the virtual social hour, employees from the start-up experience difficulties understanding the international employees due to language barriers. An employee from the start-up writes an inappropriate comment making fun of how the international employees speak intending to send it to a co-worker but accidentally sends the message to the whole team. The manager reports the employee's behavior to an HR specialist, who documents the incident. A few weeks later the HR specialist receives an email from the employee who sent the message indicating that the employee's manager is acting hostile toward the employee, and the employee's manager mentioned that the international company should never have acquired the start-up.

The HR specialist is concerned the manager's negative comment about the acquisition will lead to other employees having negative opinions about the acquisition. Which action should the HR specialist take to address this concern?

Options:

A.

Inform senior leadership that managers are sharing negative comments about the acquisition.


B.

Suggest that any employees who are anxious about the acquisition talk to HR about their concerns.


C.

Coach the manager regarding effective communication options.


D.

Ask the manager how many others saw the comment to understand how disruptive the comment might be.


Expert Solution
Questions # 33:

Which recruitment metric is determined by examining communication effectiveness, ability to motivate others, leadership ability, cultural fit, and an individual's performance for two or three years?

Options:

A.

New-hire retention


B.

Yield rate


C.

Hiring manager's overall satisfaction


D.

Quality of hire


Expert Solution
Questions # 34:

At a regional power company, managers are in charge of assigning training and development opportunities to their employees. These opportunities are sponsored by the company, and employees are entitled to their regular pay while attending training and development sessions. Recently, there has been a growing number of complaints that managers were engaging in favoritism by only assigning these training and development opportunities to their favorite employees. Favoritism violates company policy, which states that all employees must be given equal opportunities. The HR director aims to address this issue.

Some managers claim that they assign training and development opportunities to their high-performing employees as they believe it is an incentive to stay at the company. How should the HR director determine whether this has been effective as an objective?

Options:

A.

Analyze the association between employee turnover rates and participation in training and development.


B.

Review employee turnover rates to determine whether there is actually a need to incentivize retention.

C Examine industry trends on the effectiveness of training and development on employee retention


C.

Survey high-performing employees on whether they feel training and development opportunities encourage them to stay at the company.


Expert Solution
Questions # 35:

A multinational company is installing a new HRIS. Working with the VP of IT, which is the first thing the VP of HR should consider when developing a data retention policy?

Options:

A.

Regulations regarding privacy and data retention in the company's home country


B.

Data protection requirements for all jurisdictions where the company transacts business


C.

Restricting the collection of information to only items that are job-related


D.

Developing an information security training program for all system users


Expert Solution
Questions # 36:

What protection law requires an organization to notify an applicant prior to taking any adverse action based on the results of a background screening?

Options:

A.

Consumer Credit Protection Act


B.

Fair and Accurate Credit Transactions Act


C.

Fair Credit Reporting Act

D Employee Polygraph Protection Act


Expert Solution
Questions # 37:

At an organization positioned for substantial growth, the HR leader is evaluating whether to outsource several HR functions. Which question should the HR leader first consider in the evaluation process?

Options:

A.

Will the vendor provide consistent service and ensure regulatory obligations are met?


B.

Could the transition to outsourcing create substantial disruption of work on current projects?


C.

How could outsourcing help the organization best manage HR service delivery levels?


D.

Will the cost of outsourcing HR functions provide a measurable return to the bottom line?


Expert Solution
Questions # 38:

An HR manager is tasked with creating a new training program that incorporates adult learning theory. Which component should be included?

Options:

A.

Outcome-based evaluation of results


B.

Problem-centered approach to learning


C.

Internal processes to ensure learning is retained


D.

Affiliation for being accepted by others


Expert Solution
Questions # 39:

A rapidly growing company in a competitive labor market has been paying above-market wages. To better align base salaries to the market median, the company is considering a change. Which plan helps keep the firm above the current market?

Options:

A.

Offer increased incentives while implementing a salary freeze until the competitive market catches up.


B.

Introduce salary cuts with a profit-sharing plan that awards the same percentage to all employees.


C.

Maintain current salaries while introducing flextime, telecommuting, job sharing, and other family-friendly benefits.


D.

Create new base salaries by establishing different compensation plans for different organizational levels.


Expert Solution
Questions # 40:

A rapidly growing technology start-up company with 200 employees forms a new team to handle recruitment for the company that is independent of the HR team. The recruitment team does not have any specific guidelines for hiring. The HR director wants to establish guidelines to prevent the theft of intellectual property and insists that the recruitment team begin conducting background checks to verify applicants' criminal histones. The recruitment director feels that background checks create unnecessary delays and that the multiple interviews used to make selection decisions serve the same purpose as a background check.

Considering the company's rapid growth and desire to avoid any intellectual property theft, what would have been an effective way to structure the recruiting function to avoid the present difficulties?

Options:

A.

Allow the recruiting team to function autonomously, but require weekly meetings with HR.


B.

Expand the HR function to include the recruiting function as well as the other HR functions.


C.

Keep recruiting and HR separate, but hire a recruitment director with experience as an HR director.


D.

Outsource the entire recruiting function to a company with expertise in such work.


Expert Solution
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