Pass the SHRM Senior Certified Professional SHRM-SCP Questions and answers with CertsForce

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Questions # 11:

An HR director is preparing to meet with the company president because one of the top executives has been accused of gross misconduct. Which is the best recommendation the HR director can give the president to ensure a complete and credible investigation process?

Options:

A.

Engage a third-party resource to conduct the investigation.


B.

Follow the company's standard procedure for conducting investigations.


C.

Contact the appropriate governmental authority.


D.

Suggest the president speak with the executive before proceeding.


Expert Solution
Questions # 12:

Which initiative would have a long-term effect on increasing the number of women in executive positions?

Options:

A.

Adopting a work-from-home policy


B.

Expanding salary bands and incentive programs


C.

Conducting focus groups with the executives


D.

Establishing mentor groups and training programs


Expert Solution
Questions # 13:

What are the four primary levels of organizational goals?

Options:

A.

Financial, social, internal, and external


B.

Marketing, sales, quality, and market share


C.

Strengths, weaknesses, opportunities, and threats


D.

Mission, strategic, tactical, and operational


Expert Solution
Questions # 14:

A small company in the energy industry has a policy that states that employees who work overtime hours will be compensated with leave rather than with cash. Due to the nature of the industry, overtime work is common for employees who work in departments within the company’s core areas of operations. Employees throughout the company have been unhappy with this policy for many years, but have remained willing to work overtime hours when asked. However, managers are becoming increasingly reluctant to approve the leave that employees have earned because it leads to staffing shortages. As a result, more and more employees are refusing to work overtime hours. Senior leaders ask the company's HR business partner (HRBP) to investigate the problem further and to provide a solution. Senior leaders accept a recommendation from the HRBP to amend the current overtime policy to provide overtime pay to employees in the core areas of operations. Because they work so little overtime no change is recommended for employees in the administrative areas.

The administrative employees complain that the new policy is unfair. What should the HRBP do?

Options:

A.

Tell the administrative employees that they should document their grievances in writing so that HR can formally present their complaints to the company's senior leaders


B.

Meet with administrative employees to address their concerns and explain the rationale behind the business decision.


C.

Invite administrative employees to discuss their concerns with HR.


D.

Conduct a salary review for administrative staff to ensure they are being paid competitively.


Expert Solution
Questions # 15:

Which process should the HR manager use to identify employees’ developmental needs and readiness for future roles?

Options:

A.

Talent reviews


B.

Succession planning


C.

Workforce planning


D.

Performance reviews


Expert Solution
Questions # 16:

An oil and gas company that operates globally signs an agreement to shift the operations part of the business to another organization. As a result, the company must lay off several employees. Some of the employees that must be laid off are working at headquarters while others are currently assigned to another country to support operations in the field. An HR director is tasked with developing a plan for communicating and executing the layoffs.

What should the HR director do to ensure that there is a successful transfer of knowledge from the displaced employees to those who will be retained after the layoffs?

Options:

A.

Require the displaced employees to sign a contract that affirms that they will stay with the company during the transition.


B.

Tell the displaced employees that helping with the transition will provide more time to find a job while still receiving compensation.


C.

Explain to the displaced employees that they will be provided with a favorable reference in exchange for their cooperation.


D.

Tell the displaced employees that they will be offered training and job placement services if they help with the transition.


Expert Solution
Questions # 17:

Which provision should an employer put in place to mitigate security concerns when creating a bring-your-own-device policy?

Options:

A.

Mandate a complex password protection for accessing employer servers.


B.

Gain consent from employees to access personal email, data, and web activity.


C.

Prevent all employees from accessing work emails through their mobile devices.


D.

Ensure that employees are not connecting to employer data outside of the workplace.


Expert Solution
Questions # 18:

The executive leadership team at a global IT company with over 300,000 employees in 140 countries decides they want more information about the state of the talent at the organization. They are concerned that they do not have enough insight about the talent pool across the organization. This has prevented HR from identifying and planning for retention risks and has caused delays in filling critical positions. Additionally, leaders across the organization lack an effective way to identify the best staff for their teams and must rely on recommendations from others. The VP of HR is asked to identify a talent management software solution and oversee its companywide implementation.

Which action should the VP of HR take first to identify a talent management software solution?

Options:

A.

Contact colleagues at similar organizations to ask which software solution they use.


B.

Ask the IT department for information related to the technological constraints of the organization.


C.

Conduct a needs analysis to understand the requirements needed to address the current risks.


D.

Determine the budget available for the purchase and implementation of the software system.


Expert Solution
Questions # 19:

A global manufacturing organization is dealing with a high level of attrition among machine operators as well as difficulty recruiting machine operators at a recently acquired factory. The HR director is attempting to address the issue. During exit interviews, multiple employees mention they are leaving to take higher-paying jobs at other companies in the area. The HR director of the factory in that country believes that the company needs to raise the salaries of the machine operators to address this. The HR director contacts the chief human resource officer (CHRO) to discuss the need for a salary adjustment. The CHRO is located in another country and has never been to the country where the factory is located. The CHRO reviews the most recent salary study for the region and indicates that the salaries the company is paying are competitive with other companies in the region. The CHRO also says that due to recent increases in operating expenses and declines in revenue, it would be financially irresponsible to provide raises.

The HR director feels that the executive team located in another country, does not understand the nuances of the local culture and the way the factory operates. What should the HR director do?

Options:

A.

Prepare a report describing the aspects of the factory that the executive team needs to understand.


B.

Record a webinar describing the aspects of the factor/ that the executive team needs to understand.

C Email the executives inviting them to contact the HR director with any questions about the factory


C.

Conduct cultural sensitivity training for everyone on the executive team.


Expert Solution
Questions # 20:

Which payment system disrupts the standard payroll cycle?

Options:

A.

Flexible earned wage access


B.

Pay advance programs


C.

Adaptable work arrangements


D.

Retirement account loan programs


Expert Solution
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