Pass the SHRM Senior Certified Professional SHRM-SCP Questions and answers with CertsForce

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Questions # 21:

The marketing department at a large financial services company chooses five high-performing staff members every year to receive a performance award, which includes a monetary reward and recognition at an end-of-year meeting. Employees are chosen by managers in the marketing department. Each manager nominates two direct reports, and then all managers meet as a group to discuss nominees until a consensus is reached. The names of the winners are given to HR for final approval. The marketing department is preparing to begin this year's nomination process. There have been repeat winners in each of the last three years. A marketing employee files a complaint with the HR director about favoritism in the award process. Additionally, the employee points out that newer employees rarely win the award, which lowers their morale. New employees tend not to win because they spend a couple of years training and shadowing experienced employees before receiving tasks to perform independently.

How should the HR director minimize the perception of favoritism in the selection process?

Options:

A.

Send an annual email to managers reminding them to be fair and objective.


B.

Create a policy that prohibits an employee from winning the award more than two years in a row.


C.

Hide employee names on nomination forms during the review and consensus discussion.


D.

Allow non-managerial employees to nominate two peers for the performance awards.


Expert Solution
Questions # 22:

An HR director is hired to address the executive team's concerns about negative workplace culture and its impact on financial performance. During an initial investigation the HR director discovers that the two division directors often fail to communicate with each other and their employees. Each division maintains separate workplace policies, and the workspaces for the divisions are spread out across multiple floors. For employee management, the director of the client services division is assisted by a small HR team. The director of operations does not work with the HR team and instead uses company funds to seek employee management advice from an executive coach, who has no official coaching training. The HR director suspects facilitating change at the company will be challenging because engagement data indicates many employees distrust the company’s leadership and HR.

The HR director discovers that many employees lost trust in HR after an HR manager read sensitive emails from employees out loud during a company meeting. How should the HR director address this?

Options:

A.

Meet with the HR manager to discuss the effects of these actions on employee morale.


B.

Mentor the HR manager about effective communication techniques.


C.

Issue a companywide statement that describes the company's privacy practices.


D.

Document a formal warning in the HR manager's personnel file.


Expert Solution
Questions # 23:

When an employee presents evidence of corporate wrongdoing, which is considered the HR leader’s primary responsibility under the Sarbanes-Oxley Act of 2002?

Options:

A.

To discipline the employee according to the code of ethics


B.

To prevent retaliation against the employee who reported wrongdoing


C.

To launch an investigation


D.

To personally certify the organization's financial reports


Expert Solution
Questions # 24:

An oil and gas company that operates globally signs an agreement to shift the operations part of the business to another organization. As a result, the company must lay off several employees. Some of the employees that must be laid off are working at headquarters while others are currently assigned to another country to support operations in the field. An HR director is tasked with developing a plan for communicating and executing the layoffs.

News about the layoffs is mistakenly revealed before an official announcement is made, leaving the employees feeling betrayed and distrustful of HR. At the upcoming all-employee meeting, what should the HR director focus on to rebuild employee trust?

Options:

A.

Explaining the change in the businesses strategic direction that led to the decision to initiate layoffs.


B.

Admitting that a mistake was made and that communicating layoffs was supposed to be done differently.


C.

Explaining the best parts of the severance package that will be offered to the employees who are laid off.


D.

Assuring the employees that regular updates about the layoffs will be provided in the future.


Expert Solution
Questions # 25:

In a leadership team meeting, the HR director of a car manufacturing company suggests the company should collaborate with its competitors to provide financial support for research on renewable energy sources. Which business strategy for sustainability is best illustrated by this suggestion?

Options:

A.

Transformational


B.

Embedded


C.

Isolated


D.

Defensive


Expert Solution
Questions # 26:

According to Ulrich, what is the primary intent of the business partner model?

Options:

A.

Management of all HR processes for a business unit


B.

Transformation of the business unit to better align with HR directives


C.

Business processes integration and alignment of daily work with business outcomes


D.

Creation of shared services between business units to reduce HR administrative burden


Expert Solution
Questions # 27:

When evaluating potential employee systems using the CARVER system, what six criteria should be used during the risk assessment?

Options:

A.

Criticality, accessibility, recuperability. vulnerability, effect and recoverability


B.

Credibility, accountability recognizability, vacancy edge and reliability


C.

Compatibility acceptability reliability variability, exposure, and relativity


D.

Changeability, alterability, results, viability, expertise, and redundancy


Expert Solution
Questions # 28:

A manager accepts a position relocation to a foreign country. Which service should the company provide upon arrival to help the employee in the new environment?

Options:

A.

Foreign language instruction


B.

Cross-cultural training


C.

Host country sponsor


D.

Realistic job preview


Expert Solution
Questions # 29:

A new HR director is hired into the HR department of one at a midsize, engineering company. The HR director immediately notices that, unlike all other major departments, HR is never invited to any important meetings, or involved in strategic discussions. The president of the company sees the sole use of an HR department as meeting legal requirements and the core duties of the HR director are to onboard new employees, help them complete their paperwork and address employee complaints. The HR director sees several areas where HR can add value to the company such as improving employee engagement, automating various HR systems, and introducing a performance review process. The HR director recognizes that the company needs one to two additional HR employees to truly be able to implement these important initiatives. When the HR director asks the president about the possibility of hiring two new HR employees, the president laughs and replies that one HR employee is costing the company more than enough.

While developing the performance appraisal system, several employees explain to the HR director that they largely work independently, making it difficult to provide ratings for others. What approach should the HR director propose to meet the needs of the company?

Options:

A.

Restructure employees' work so that they work more collaboratively.


B.

Ask managers to make ratings based on documentation and material provided by the individual employees.


C.

Introduce more concrete performance criteria including the number of projects completed and client satisfaction ratings.


D.

Design a new performance management system focused on the achievement of individual goals tied to organizational goals.


Expert Solution
Questions # 30:

A company prepares to implement a system that requires employees to use their mobile phones to submit hours worked. Before implementing the system, which should the HR team consider first?

Options:

A.

Effects of automation on the payroll processing team


B.

Security and encryption of the transmitted information


C.

Technology skills of the employees who will use the system


D.

Training needed for managers to approve time recorded in the system


Expert Solution
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