Users of the Outbound Campaign Management Tool require access rights to theOutbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?
Which Avaya Aura® Contact Center component is a core component that connects to aPBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?
Which Orchestration Designer intrinsicis used for Multimedia contacts?
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?
Which tool displays the status counts for each multimedia contact type?
When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?
Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?
A Contact Center Agent provisioned for Multimedia contacts has forgotten their password. Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?
