1. Home
  2. Discussions
  3. Avaya
  4. ACIS - 6209
  5. 6211 Discussions
  6. 6211 Exam Topic 2 Question 18 Discussion

Avaya Aura Contact Center Multimedia Implementation Exam 6211 Question # 18 Topic 2 Discussion

 Avaya Discussions      Browse All Questions      Go to Exam Detail      Get Premium Access
 Previous

Avaya Aura Contact Center Multimedia Implementation Exam 6211 Question # 18 Topic 2 Discussion

6211 Exam Topic 2 Question 18 Discussion:
Question #: 18
Topic #: 2

When analyzing life cycle of an outbound contact in Avaya Aura® Contact Center:

Step 1 shows outbound campaigns are created in the OCMT and loaded into theCCMM database

Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message.

What is Step 3 in the life cycle of an outbound contact in Avaya Aura® Contact Center?
A.

Customer details are retrieved for the agent using Web services.

B.

The newly-arrived contact is created and directed to an application using the Open Queue.

C.

The contact is presented to the agent using the Avaya Agent Desktop.

D.

The Contact Center application (scripting) determines how to route the contact, orin this case, present to which agent.

Get Premium 6211 Questions
Actual exam question for Avaya 6211 exam by Nova6915 at Aug 2, 2025, 12:00:00 AM

Contribute your Thoughts:


Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.

Submit
 Previous