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Avaya Aura Contact Center Multimedia Implementation Exam 6211 Question # 13 Topic 2 Discussion

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Avaya Aura Contact Center Multimedia Implementation Exam 6211 Question # 13 Topic 2 Discussion

6211 Exam Topic 2 Question 13 Discussion:
Question #: 13
Topic #: 2

When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center:

Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services,

Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.

What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?
A.

Customized Web pages, displays to the customer.

B.

A set of sample pages is distributed with Contact Center Multimedia to provideJava Server Pages (JSP) script examples of how a Web server can access the Web services.

C.

Customized Web pages, with customized look and feel, and business logic must be created by the customer.

D.

The External Web server determines the skillset andpriority assigned to the contact.

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Actual exam question for Avaya 6211 exam by Onyx695 at Aug 2, 2025, 12:00:00 AM

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