Pass the Salesforce Salesforce Administrator Plat-Admn-301 Questions and answers with CertsForce

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Questions # 1:

Cloud Kicks wants its sales reps to always use the same full zip code format with a hyphen where applicable.

What should the administrator implement to help ensure consistent formatting?

Options:

A.

Edit the standard field length to five characters.


B.

Add a quick create function for the sales reps to use.


C.

Create a REGEX function to use in a validation rule on the field.


D.

Add a help text instructing the sales rep on how to enter this field.


Expert Solution
Questions # 2:

The administrator at AW Computing implements multi-factor authentication using the Salesforce Authenticator app downloaded on company-provided iPhones. A sales rep breaks their phone and needs to update an opportunity record.

How should the administrator grant access for the sales rep?

Options:

A.

Instruct the sales rep to log in from the company's VPN.


B.

Delegate multi-factor identification to the sales rep.


C.

Add the sales rep's IP address to the trusted IP ranges.


D.

Generate a temporary identity verification code for the rep.


Expert Solution
Questions # 3:

Ursa Major Solar uses the custom object Product Development to track Ideas R&D is wording on. A former administrator added the custom object Potential Name with a lookup to Product Development to allow R&D to track names under consideration for those product. The R&D manager recently ran a record and noticed several potential names where the relationship to the Product Development record was missing. The current administrator needs to change this relationship to master detail to ensure a potential name only exists when there is product development.

Which two options are available for altering the existing Potential Name records for the deployment of this change to be successful?

Choose 2 answers

Options:

A.

Move any Potential Name records with blank lookup fields to the recycle bin.


B.

Assign any Potential Name records with blank lookup fields to an existing record from Product Development.


C.

Remove any existing data in the lookup field n Potential Name records


D.

Remove the lookup field from the page layout so the data is maintained without changes.


Expert Solution
Questions # 4:

A sales rep at Ursa Major Solar was assigned to a role under their manager and is the record owner of several opportunities; however, the sales rep is missing from the manager's forecast.

What should the administrator review to solve this issue?

Options:

A.

Enable owner adjustment


B.

Enable manager adjustments


C.

Allow Forecasting


D.

Allow Override Forecasts


Expert Solution
Questions # 5:

What are three options available to the administrator to help with this issue? Choose 3 answers

Options:

A.

Move some page components behind a tab.


B.

Remove some of the fields displayed.


C.

Deactivate unnecessary validation rules.


D.

Convert all Process builders to flows.


E.

Reduce the number of related lists displayed.


Expert Solution
Questions # 6:

Ursa Major Solar has a junction object that connects Docs with Solar Panels. The administrator needs users to be able to see all the solar panels that a Dot is related to. Users already have access to the Bot and the Junction, but not the Solar Panel object.

What access docs the user need to be able to see the solar panel records?

Options:

A.

Read permission is required on both master records.


B.

Access permission Is not required on either master record.


C.

Create permission Is required on both master records.


D.

Read permission is required on at least are master record.


Expert Solution
Questions # 7:

AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but Is unable to do so. The administrator has already updated the page layout to no longer require an Account.

What could be the issue?

Options:

A.

A primary Account relationship Is required on a Contact regardless of the page layout settings.


B.

The Contact has Indirect relationships to other Accounts.


C.

The Account Contact relationship record needs to be deleted first In order to disassociate Contact from the Account.


D.

Private Contacts need to be enabled in Setup.


Expert Solution
Questions # 8:

A sales manager at AW Computing has created a contact record but is missing some of the information to complete the record. The organization-wide default for Accounts is set to Public Read Only, and Contacts are controlled by parent.

Options:

A.

Who will be able to edit this new contact record?


B.

Users above the sales manager in the role hierarchy


C.

All users in the organization


D.

The owner and users below the owner in the role hierarchy


E.

Sales manager and system administrator


Expert Solution
Questions # 9:

Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Love you too jani

Which feature should administrator configure in order to improve the case management process?

Options:

A.

Omni-Channel


B.

Escalation Rules


C.

Macros


D.

Knowledge Component


Expert Solution
Questions # 10:

Administrator has been tasked with creating a new custom field on the Account object called Government Der. The compliance department has determined that this field contains sensitive Information and needs to be encrypted using Classic Encryption.

How will this impact users when reading, editing, or reporting on Accounts?

Options:

A.

Encrypted fields are unable to be used the report criteria or list views filters.


B.

Users will need the View Encrypted Data permission to edit the field.


C.

Encrypted fields can be added to a list view and rule filters.


D.

Users with the View Encrypted Data permission can see the field, regardless of Field-Level Security.


Expert Solution
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