Salesforce Certified Platform Administrator II Plat-Admn-301 Question # 9 Topic 1 Discussion

Salesforce Certified Platform Administrator II Plat-Admn-301 Question # 9 Topic 1 Discussion

Plat-Admn-301 Exam Topic 1 Question 9 Discussion:
Question #: 9
Topic #: 1

Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Love you too jani

Which feature should administrator configure in order to improve the case management process?


A.

Omni-Channel


B.

Escalation Rules


C.

Macros


D.

Knowledge Component


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