Pass the Salesforce Community Cloud CRT-271 Questions and answers with CertsForce

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Viewing questions 61-70 out of questions
Questions # 61:

Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers wants customers to be able to create new Accounts and Contacts on their own. Which two license types should UC's Salesforce administrator recommend? Choose 2 answers

Select one or more of the following:

Options:

A.

Customer Community Login


B.

CustomerCommunity


C.

Customer Community Plus Login


D.

Customer Community Plus


Expert Solution
Questions # 62:

Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g. removing flags) as wellas editing and deleting content to certain members.

Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.

Options:

A.

Assign the "Moderate Communities Feeds" permission to these members.


B.

Activate a moderation rule for certain members.


C.

Assign the "Moderate Communities Files" permission to these members.


D.

Activate "Allow Members to Flag" for certain members.


Expert Solution
Questions # 63:

Universal Containers (UC) builds a Community to support customers who purchased its products. UC has the following security requirements:

- Support encryption at rest

- Show decrypted data in the UX (user experience) to users with permissions

- Encrypt all Community data

How should the Salesforce Administrator fulfil this requirement?

Select one or more of the following:

Options:

A.

Install a third-party app from AppExchange to encrypt the data at rest


B.

Leverage Salesforce Shield to encrypt and decrypt alldata at rest


C.

Encrypt data in portals, but not in Communities


D.

Create encrypted fields for Community data


Expert Solution
Questions # 64:

A Salesforce Admin at Universal Containers needs to set up moderation rules and criteria for their customer Community. There are 18 separate keyword criteria for this community. How many rulesare required to accommodate all of the criteria?

Options:

A.

5


B.

6


C.

8


D.

18


Expert Solution
Questions # 65:

Universal Container's Community Manager wants to better measure the Community adoption and engagement. What is the recommended approach?

Options:

A.

Use Google Analytics to generate the adoption report


B.

Install the Salesforce Community Management AppExchange package


C.

Install theWave dashboards for Communities


D.

Use Data Loader to download the user data to generate a pivot table in Excel


Expert Solution
Questions # 66:

A Community Cloud consultant distributes the specialised real estate management Community using a Lightning Bolt solution. Which two items can be included in the Lightning Bolt solution? Choose 2 Answers

Select one or more of the following:

Options:

A.

Custom applications


B.

Standard lightning community templates


C.

AppExchange applications


D.

Flows and flow categories


Expert Solution
Questions # 67:

Universal Containers needs to build a partner community that supports multiplebusiness units by providing the following abilities:• Each business unit can only collaborate with its partner network.• Partners only see Knowledge articles and content specific to their business unit.• Some business units allow partners to raise supportcases.• Some partners work with multiple business units. How should a Salesforce Admin meet these requirements?

Options:

A.

Build a Community for each business unit and assign partners to the relevant Communities


B.

Build one Community and allow the partner profiles to be assigned based on the business unit


C.

Build one Community and segment partner visibility by turning off Community User Visibility


D.

Build a Community for each business unit and allow partners to have separate login credentials


Expert Solution
Questions # 68:

Universal Containers recently launched a Lightning Community. Members can access articles and answer each other's questions. The company wants to make sure that the Community is providing a highly engaging experience for its members. How can the Administrator help measure of the engagement and adoption in the Community on an ongoing

basis?

Select one or more ofthe following:

Options:

A.

Create custom reports and dashboards, and share them with Community managers


B.

Configure Google Analytics for the Community


C.

Download and install a Community Management package from AppExchange


D.

Set periodic email delivery for standard reports and dashboards


Expert Solution
Questions # 69:

Universal Containers (UC) has a new Customer Community where users can collaborate on Topics through Chatter Groupsand Chatter Questions. UC wants to ensure the following:

- Users have quick access to new and recommended discussions and articles

- Users have the ability to contact Universal Containers quickly to help

- Users have visibility into how their activity compares to other users within the Community

Which three lightning components could do Community Cloud consultant recommend placing on the Community homepage? Choose 3 answers

Select one or more of the following:

Options:

A.

Reputation leaderboard


B.

Featured topics


C.

Breadcrumb


D.

Contact support button


E.

Record detail


Expert Solution
Questions # 70:

Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enablemultilingual support for their Community.

Where can the Salesforce Admin configure the languages supported for this Community?

Options:

A.

Site.com Studio


B.

Community Builder


C.

Force.com Sites


D.

Community Settings


Expert Solution
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Viewing questions 61-70 out of questions