Pass the Salesforce Community Cloud CRT-271 Questions and answers with CertsForce

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Viewing questions 31-40 out of questions
Questions # 31:

Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references. What is the most efficient way for the Salesforce Admin to hide the custom fields from customers? Choose one answer

Options:

A.

Create separate articles without these custom fields for the Customer channel and include in the Community


B.

Update the customer profile by removing access to these custom fields on all article types


C.

Override the article detail page with a custom Visualforce page and hide these custom fields for customers


D.

Modify the article detail page with custom Lightning Components that hide these custom fields


Expert Solution
Questions # 32:

Universal Containers is launching a Community to provide a self-help channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise casesfor their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?

Options:

A.

Customer Community Plus License


B.

Support Community License


C.

Partner Community Plus License


D.

Service Cloud License


Expert Solution
Questions # 33:

Universal Rideshares uses a Custom Object to capture vanpool driver information. The VP of Support wants to give members of the Napili template -based Community access to this information for their vanpools. What is themost efficient way to accomplish this task?

Options:

A.

Create a Visualforce page for the Custom Object and add it as a tab in Community Management


B.

Create a Visualforce page for the Custom Object and add the Custom Object as a Navigation Menu item


C.

Create aDetail page for the Custom Object and add it as a tab in Community Management


D.

Create a Detail page for the Custom Object and add the Custom Object as a Navigation Menu item


Expert Solution
Questions # 34:

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT Visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

Options:

A.

Update the Admin profile so that the Knowledge tab is visible.


B.

Add the Global Header permission set to all Community users.


C.

Edit the Partner Community profile so that the Knowledge tab is visible.


D.

Create a Knowledge article and make it visible to the appropriate channel.


Expert Solution
Questions # 35:

What must your enable at the User level to ensure External Users are able to view Knowledge?

Options:

A.

Check Knowledge Use


B.

Check the Data Categories youwant to be Visible


C.

Assign the Knowledge User Permission Set


D.

Assign the Knowledge One Permission Set


E.

Check KnowledgeOne User


Expert Solution
Questions # 36:

One of the features of Salesforce Communities is being able tonest Topics (i.e. Level 1 (parent), Level 2, Level 3) what is the maximum number of topics you are able to create for each level?

Options:

A.

Level 1 = 25, Level 2 = 15, Level 3 = 10


B.

Level 1 = 20, Level 2 = 20, Level 3 = 20


C.

Level 1 = 10, Level 2 = 15, Level 3= 20


D.

Level 1 = 25, Level 2 = 10, Level 3 = 10


E.

Level 1 = 35, Level 2 = 10, Level 3 = 15


Expert Solution
Questions # 37:

Universal containers has knowledge articles visible in their customer community for all users. The salesforce Admin creates and publishes a new article, but the article is NOT visible. What should the Salesforce Admin do to make this article visible in the Community?

Options:

A.

Create the article in the Community Management console


B.

Publish the Community so the changes take effect


C.

Add a Featured Topic in the Community Management console


D.

Select the Customer Channel in article setup


Expert Solution
Questions # 38:

Universal Ketchup Containers are ready to start adding Members to their brand new Customer Plus Community. Whatsteps would an administrator take to do this?

Options:

A.

Add the Member Profile to the Community


B.

Add the Member Profile to the Community then Navigate to the Contact Record and Enable the Contact as a Community User


C.

Add the Member Profile to the Community then Navigate to the Account record and enable Contact access to the Community


D.

Navigate to the Contact Record and Enable the Contact as a Community User


Expert Solution
Questions # 39:

STION NO: 177

Universal Containers needs to add their own logo to the Community login page.What is the most efficient way for the Salesforce Admin to accomplish this?

Options:

A.

Add the logo to the Login & Registration setup page in Community Management.


B.

Upload the logo as an externally available Document and include it in the login page.


C.

Override the default Community login page to a custom login page with the logo.


D.

Use URL redirect to redirect users to a custom login page with the logo.


Expert Solution
Questions # 40:

Universal Containers needs to add a page to their Customer Service Template-based Community. Authors will manually add the content to the page. What should be the first step to add this page to the site?

Select one or more of the following:

Options:

A.

Create an object page


B.

Clone a standard page


C.

Clone an object page


D.

Create a standard page


Expert Solution
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