Pass the Salesforce Community Cloud CRT-271 Questions and answers with CertsForce

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Viewing questions 11-20 out of questions
Questions # 11:

You are planning to launch a Customer community and many of your customers are active on Facebook and Twitter. What are the steps to enable Social Sign on in Salesforce Communities?

Options:

A.

Go into the Community Manager >> Settings >> Login and select which social networks you wish to allow for authentication.


B.

Select OpenID Connect from the Auth Provider Options in the Setup Menu and then go into Community Builder to enable them


C.

Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Manager to enable them


D.

Download the Social Signon Lightning Component for each social network and then configure them in the Community Builder


E.

Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Builder to enable them


Expert Solution
Questions # 12:

Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?

Options:

A.

Usethe Case object with compact layout, return five records, and use the 'My Cases' list view


B.

Use the Case object with full layout, return five records, and use the 'My Cases' list view


C.

Use the 'My Cases' list view with compact layout, return five records, and disable public access


D.

Use the Case object, return five records, use the 'My Cases' list view, and disable public access


Expert Solution
Questions # 13:

How Should the Salesforce Admin meet these requirements? Universal Containers need a Community for distributors who manage their sales with the following requirements: Each distributor has multiple users. Users within the same distributor should be able to talk to each other. Users should not be able to talk with users from other distributors. Knowledge articles and other Community features should be the same for all distributors.

Options:

A.

Create Sharing groups to share users within a distributor. Allow discussions, keeping the OWD for Users as private.


B.

Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility.


C.

Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users.


D.

Create a Sharing set to share the users within a distributor in the Community. Allow discussions, keeping the OWD for Users as private


Expert Solution
Questions # 14:

Northern Trail Outfitters wants to launch their Community withthe following requirements:• Enable ions• Use Reputation for gamification• View the Trending Articles• Optimized for mobile. Which two requirements will the Salesforce Admin be able to accomplish with the Koa template? Choose 2 answers

Options:

A.

Use Reputation for gamification


B.

View the Trending Articles


C.

Enable ions


D.

Optimized for mobile


Expert Solution
Questions # 15:

Universal Containers launches a Partner Community for their resellers who have access to Leads,Opportunities, and Dashboards.Universal Containers has the following requirements to support their partners during the sales cycle: - Universal Containers can engage with partners during the Sales cycle. - Universal Containers can have internal discussion NOT visible to partners. - The Channel Manager can bring any Universal Containers Employee to the discussion - Universal Contianers employees may or may NOT have access to the Partner CommunityHow should a Salesforce Admin fulfil those requirements?

Options:

A.

Leverage Opportunity feed and group record layout for access control.


B.

Leverage unlisted groups and record sharing for access control.


C.

Leverage Opportunity feed and manual shares for access control.


D.

Leverage private groups and record sharing for access control.


Expert Solution
Questions # 16:

Universal Containers wants to launch a Community where customers can complete a registration form to gain access to the Community. How should a Salesforce Admin add this capability to the Community? Choose one answer

Options:

A.

Implement a Web-to-case form to capture user details and use case details to create a Community user


B.

Create a publically accessible custom page with the registration details and add a link to the Community login page


C.

Use the registration form in the company website and allow users to register


D.

Enable the option Allow External Users to Self-register in the Community Management page


Expert Solution
Questions # 17:

Universal Containers needsemployees who already have access to Salesforce to get access to a Customer Community they have just launched. The employee Salesforce profiles have been added to the Community.

What should the Salesforce Admin do to give employees access to the CustomerCommunity?

Options:

A.

Add public access to Chatter to the profile.


B.

Assign the Customers Community app to the Salesforce user profile.


C.

Request that employees with Salesforce access register as Community users.


D.

Enable the "View Global Header" permission for Salesforce users.


Expert Solution
Questions # 18:

What is the most efficient way for the Salesforce Admin to fulfill these requirements?

Universal Containers use Community to grant business customers secure access to accounts, orders, and invoices. Allcustomers are on a Customer Community License. Universal Containers plans to launch a project management module with the following requirements:• Leverage Chatter for collaboration.• Private project collaboration between the customer and Universal Containers.• Leverage documents, tasks, and events in the project space.• Customers can only see and access their projects.

Options:

A.

Create unlisted groups and add project records to the group.


B.

Add private groups and add project records to the group.


C.

Build a custom Visualforce project space and control access through sharing.


D.

Use custom objects, record feeds, and control access through sharing.


Expert Solution
Questions # 19:

Universal Containers build a Community on the Customer Service (Napili) Template. The Salesforce Admin customised a few pages by adding custom-built Lightning components. The Salesforce Admin upgraded the template to the latest version.

What is the status of the custom Lightning components on the page after the upgrade?

Options:

A.

The Lightning components are on the page, but will NOT load until the Community is published.


B.

The Lightning components are NOT on the page, but are available in the Community Builder


C.

The Lightning components are neither on the page nor in the Community Builder


D.

The Lightning components are on the page and load as expected.


Expert Solution
Questions # 20:

What are the two ways to integrate Google Analytics with a template based Community?

Options:

A.

Setup Menu >> Google Analytics>> Communities


B.

Community Builder >> Settings > > Analytics Setup


C.

Community Builder >> Settings >> Advanced >> Edit Head Markup


D.

Community Builder >> Settings >> Advanced >> Google Analytics Tracking


E.

Community Manager >> Settings >> Advanced >>Google Analytics Tracking


Expert Solution
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