Pass the Salesforce Community Cloud CRT-271 Questions and answers with CertsForce

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Viewing questions 51-60 out of questions
Questions # 51:

The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.

How should the Salesforce Administrator accomplish this?

Select one or more of the following:

Options:

A.

Merge similar Topics in Content Management WorkspaceB . Keep existing Topics and reassign Articles to newly created Topics


B.

Delete existing Topics and assign Articles to newly created Topics


C.

Mark old Topics as Inactive and assign Articles to the new Active Topics


Expert Solution
Questions # 52:

Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community. What should the Community Cloud consultant do to meet these requirements?

Options:

A.

Consolidate work into WordPress and use CMS Connect in the Community


B.

Use the native Content Transformation tool to convert the resources into Knowledge articles


C.

Create Knowledge articles that link to the relevant documents in both systems


D.

Use CMS Connect to bring both sets of resources into the Community


Expert Solution
Questions # 53:

Universal Containers (UC) has a great user interface for their Customer Community Knowledge Base. UC has multiple Communities and wants to use the same user interface for each Knowledge Basein all of these Communities. Which step should the Community Cloud consultant take to meet this requirement?

Select one or more of the following:

Options:

A.

Recreate the Knowledge Base page in all Communities


B.

Create a link to the Knowledge Base in all Communities


C.

Merge the Communities unto the Community that has the Knowledge Base


D.

Export the page and select it when creating a new page in all Communities


Expert Solution
Questions # 54:

Universal Containers want to drive engagement for its Community, and isencouraging users to watch videos and take training. Which three actions should a Community Cloud consultant take to create recommendations in the Community?

Choose 3 answers

Select one or more of the following:

Options:

A.

Enter a description of the recommendation


B.

Select a custom recommendation channel in the Marketing Cloud


C.

Click "upload image" to include an image with your recommendation


D.

Connect to the Einstein recommendation API


E.

Enter a label for the button in the recommendation


Expert Solution
Questions # 55:

Universal containers has the following requirements for its partner Community

- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep

- The partner account executive is able to see all of the lead records visible to their team

- The partner account sales rep is unable to see the lead records byother account sales reps, account managers, or account executives

- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.

Which two steps should the Salesforce administrator text to fulfil these requirements?

Choose 2 answers

Select one or more of the following:

Options:

A.

Enable super user access to contacts for users assigned to the Account sales rep role


B.

Enable super user access in Community Management


C.

Enable super user accessin Community Settings


D.

Enable super user access to contacts for assigned users to the Account manager role


Expert Solution
Questions # 56:

A Salesforce administrator adding a recommendations carousel component in Community Builder. The page displays correctly in Community Builder; however, recommendations are missing for Community members. What is the likely cause of this issue?

Select one or more of the following:

Options:

A.

Recommendations need to be created for each member


B.

Members need to have read access tothe recommendations object


C.

Page changes with the recommendations carousel need to be published


D.

The recommendation carousel component needs published to be enabled for the Community


Expert Solution
Questions # 57:

Universal Containers is building a Community to drive channel sales. They have 2,000 partner accounts. The high-level capabilities for their partners are as follows:

- Partner usersshould NOT be able to access accounts and cases that they do NOT have access to.

- A Partner user must be able to create cases for all accounts in their account hierarchy irrespective if they are parent of child account.

- Partner users must be able to collaborate within the private groups they are members of.

What are two ways the Salesforce Admin should fulfill these requirements? Choose 2 answers.

Options:

A.

Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object.


B.

Set External User Organisation Wide Defaults to Private on the Account and Case Object.


C.

Configure an Owner-based Sharing Rule on the Account and Case Object.


D.

Develop an Apex Managed Sharing Rule on the Account and Case Object.


Expert Solution
Questions # 58:

Universal Containers is building a Customer Community.

What can the Administrator add to the Navigation Menu?

Options:

A.

Salesforce Objects, Community Pages, App Launcher, External URLs, FeatureTopics, Setup Menu


B.

Salesforce Objects, Topics, Community Pages, External URLs, Forecast, Menu Labels


C.

Salesforce Objects, Topics External URLs, Lightning Components, Community Pages, Menu Labels


D.

Salesforce Objects, Global Action, Community Pages, External URLs, Navigational Topics, Menu Labels


Expert Solution
Questions # 59:

Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfil this requirement?

Select one or more of the following:

Options:

A.

Update the setting to Public Visibility for all Community pages


B.

Enable "Give access to public API requests on Chatter"


C.

Update the setting to "Allow access without login"


D.

Enable the "Public can access the community" checkbox


Expert Solution
Questions # 60:

Northern Trail Outfitters recently launched a community for its B2Bcustomers and partners. The community uses a restrictive sharing model and prevents user collaboration. The VP of Support wants to measure user adoption and engagement.

What should the Consultant recommend to meet the requirement?

Options:

A.

Use Google Analyticsand the Salesforce Community Page Optimizer.


B.

Leverage standard Community Cloud and Chatter reports.


C.

Create custom reports and share key metrics using a dashboard.


D.

Download and install the Community Management package.


Expert Solution
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Viewing questions 51-60 out of questions