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Pass the ATD Talent Development CPTD Questions and answers with CertsForce

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Questions # 21:

Which is the most effective way for a facilitator to incorporate adult learners' previous experience?

Options:

A.

Invite discussions on the content


B.

Utilize case studies detailing typical experiences


C.

Link objectives to internal motivators


D.

Provide significant practice with feedback


Expert Solution
Questions # 22:

When linking training design to training objectives that support Level 3 evaluation, what should the training objectives reflect?

Options:

A.

Learners' reactions


B.

Knowledge acquisition


C.

Return on investment (ROI)


D.

Learning transfer


Expert Solution
Questions # 23:

A talent development (TD) professional has been asked to implement a knowledge management strategy. Which is the best first step for the TD professional to take?

Options:

A.

Locate information sources


B.

Determine the organization's needs


C.

Choose an information-gathering system


D.

Compile, confirm, and circulate documents


Expert Solution
Questions # 24:

Which is the best step to take first when developing leadership competencies?

Options:

A.

Develop criteria to rate leaders at all levels in the organization


B.

Research key leadership skills of similar organizations


C.

Determine what leadership abilities the organization needs


D.

Determine development needs of existing leaders in the organization


Expert Solution
Questions # 25:

An operations director for a retail call center asks a talent development (TD) manager to analyze the recent rise in incorrect orders, which are up 40% in the past month.

Which action(s) should the TD manager take to determine the root cause(s)?

Options:

A.

Conduct employee focus groups.


B.

Create a plan for retraining employees.


C.

Analyze recent staffing.


D.

Analyze data regarding recent orders.


E.

Request a report on recent online retail trends.


F.

Identify and interview employees who are making mistakes.


G.

Review recent organizational changes.


Expert Solution
Questions # 26:

Which consideration is most important when developing e-learning or classroom training for a global environment?

Options:

A.

Focusing on the dominant culture


B.

Emphasizing that all cultures are similar


C.

Planning for cultural portability


D.

Emphasizing cultural differences


Expert Solution
Questions # 27:

An organization with high turnover had attempted to reduce turnover by increasing wages and paid time off. A year later, the turnover rate had not changed. Which is the best approach for solving the issue?

Options:

A.

Complexity theory


B.

Systems thinking


C.

Organizational change theory


D.

Six Sigma


Expert Solution
Questions # 28:

A new manager has a team comprised of four different generations of employees. Which action by the manager would be most likely to minimize intergenerational conflict within the team?

Options:

A.

Acknowledge the diverse viewpoints of each team member


B.

Listen actively to each team member


C.

Poll each team member


D.

Define what is important to each team member's generation


Expert Solution
Questions # 29:

Which is the primary purpose of an employee engagement survey?

Options:

A.

Engage employees


B.

Identify barriers to performance


C.

Provide an action plan


D.

Serve as a performance management review


Expert Solution
Questions # 30:

Which work product would most likely be protected under copyright law?

Options:

A.

A communication plan


B.

A new-hire process flow


C.

An onboarding procedure


D.

A recording of an orientation course


Expert Solution
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