ATD The Certified Professional in Talent Development CPTD Question # 25 Topic 3 Discussion
CPTD Exam Topic 3 Question 25 Discussion:
Question #: 25
Topic #: 3
An operations director for a retail call center asks a talent development (TD) manager to analyze the recent rise in incorrect orders, which are up 40% in the past month.
Which action(s) should the TD manager take to determine the root cause(s)?
A.
Conduct employee focus groups.
B.
Create a plan for retraining employees.
C.
Analyze recent staffing.
D.
Analyze data regarding recent orders.
E.
Request a report on recent online retail trends.
F.
Identify and interview employees who are making mistakes.
Chosen Answer:
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