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Pass the ATD Talent Development CPTD Questions and answers with CertsForce

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Questions # 1:

Which level of Kirkpatrick's model should a talent development professional use to measure the impact of learning during and after a training course?

Options:

A.

Level 1


B.

Level 2


C.

Level 3


D.

Level 4


Questions # 2:

Which needs statement is most likely to encourage a stakeholder to support the investment around developing skills in retail sales?

Options:

A.

Feedback from associates indicates that they would prefer annual training opportunities to learn new skills from the top sellers, in order to improve their opportunity to earn large sales commissions.


B.

Store managers indicate they are not ready for the upcoming holiday season, due to inconsistent skills and capabilities among their teams, thereby preventing them from meeting their targeted revenues.


C.

Feedback from their top sellers indicates that in the majority of instances clients were inclined to buy more items, versus a single item, when they could see how everything came together as a cohesive outfit.


D.

Store managers have requested a two-day workshop that can be delivered at each store, focused on teaching their associates how to sell more items, thereby earning larger sales commissions.


Questions # 3:

A talent development (TD) professional has been tasked with training a group of managers on how to be better coaches. The managers have been in their roles for one to three years, have some prior knowledge, are self-motivated to learn, and lack guidance. What is the most effective approach for the TD professional to take?

Options:

A.

Engage learners with opportunities to practice coaching and receive feedback from peers and TD professionals


B.

Organize learners into small groups to discuss coaching ideas and receive feedback from peers


C.

Disseminate information about coaching theories to learners with explanations of what a good coach embodies


D.

Provide information about coaching and allow learners to practice coaching each other


Questions # 4:

What is the focus of design thinking?

Options:

A.

People


B.

Performance


C.

Problem


D.

Process


Questions # 5:

A claims employee at an insurance company is transferred to the talent development (TD) department. This new TD team member has previously delivered departmental on-the-job training on an informal basis, but does not have any formal TD training. A TD manager has been assigned to help the new TD team member develop TD skills.

What should the TD manager do?

Options:

A.

Have the new TD team member complete the TD department's skills assessment


B.

Provide the new TD team member with the TD department's standard career development plan


C.

Have the new TD team member perform a TD skills self-evaluation


D.

Work with the new TD team member to create a TD skills development plan


E.

Hold a meeting to introduce the new TD team member to the TD department


F.

Provide the new TD team member with a copy of the company's organization chart


G.

Arrange for the new TD team member to observe training events delivered by experienced TD team members


Questions # 6:

Which is a benefit of Six Sigma methodology?

Options:

A.

It clarifies business strategy


B.

It reduces business cycle times


C.

It creates awareness and a sense of urgency


D.

It analyzes key aspects of the corporate culture


Questions # 7:

Which is an example of original work that can be copyrighted?

Options:

A.

A video recording on appreciative inquiry


B.

A motto for a change management initiative


C.

A title of a book of machine learning case studies


D.

A domain name for a website on executive coaching


Questions # 8:

A loan manager in a large bank accessed a direct report's personal bank account in the bank's system out of curiosity. This direct report became aware of the unauthorized account access and consulted the human resources (HR) department. The HR manager initiates an ethics investigation and also asks the talent development (TD) department to determine whether a training solution is needed. The TD professional assigned to this task has never before been involved in any compliance and ethics situation.

What should the TD professional do?

Options:

A.

Review the laws and regulations regarding access to employee financial records.


B.

Review company rules regarding accessing customer data.


C.

Contact state regulators to determine if the loan manager's action is illegal.


D.

Research vendors specializing in ethics training.


E.

Review company policies on ethics and compliance.


F.

Consult with the TD professional's direct manager about what to do first.


G.

Consult with the compliance department.


Questions # 9:

An employee meets with a manager and indicates an interest in moving into a different department to prepare for a higher-level position. Currently, no openings are available. Which is the most effective solution for the manager to recommend?

Options:

A.

Seek a coach


B.

Create a training plan


C.

Meet with a career counselor


D.

Enter into a mentoring relationship


Questions # 10:

An organization has just finalized its strategic planning process and established four business goals for the next period. The talent development (TD) professional is meeting with the chief executive officer to discuss how the learning function can best support the achievement of these goals. Which meeting objective will best allow the TD professional to align the learning goals with these business goals?

Options:

A.

Identify the resources required to drive these business goals


B.

Identify the training calendar for the next period


C.

Identify the performance gaps of employees


D.

Identify the business goals that require employee development


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