Pass the ATD Talent Development CPTD Questions and answers with CertsForce

Always deliver feedback in a private setting

Schedule time daily for feedback sessions

Homogenize feedback as much as possible

Adapt feedback to the individual's needs

Should certain sales representatives be targeted for this training?

By how much are revenues expected to be increased?

Why are sales revenues down?

What specific issues is this initiative intended to address?

I receive a competitive benefits package.

I understand the needs of my customers.

I am empowered to make decisions.

My job makes good use of my skills.

Read the results of exit surveys and interviews

Facilitate focus groups with employees across all levels

Discuss performance gaps with external clients and senior leadership

Evaluate performance reviews to assess ratings and written narratives

Investigate barriers to team members accessing and using the KMS.

Benchmark with other organizations to determine how they use their KMS.

Survey team members to determine their understanding of how to utilize the KMS.

Recommend replacing the existing KMS.

Perform a root cause analysis of the work performance issue.

Perform a mandatory retraining on the KMS.

Recommend restructuring the content in the KMS, including its organization and presentation.

Execute activities to inspire a positive attitude and growth mindset in the company

Develop communications to encourage leadership support for the TD function

Organize functions to introduce and explain the TD manager's role in the company

Benchmark with other organizations for advice on how they established a strong TD department

Listening to a podcast

Role-play exercise

Lecture

Physically active learning exercise

First link the IDP framework to the organization's mission statement; second collect and share data to show executives the impact of IDPs on employee skills development and attrition

First, create an IDP framework that links to the organization's business strategy; second, support and educate managers on their role as they initiate the process with their direct reports

First, create a company-wide communications plan to promote the program launch; second, educate employees on goal-setting best practices as they complete their IDPs

First, create an IDP framework and formal check-in timeline; second require managers to submit IDP progress reports on a quarterly basis or risk having their network access blocked

Gathering data, defining a rationale, and delivering supporting information

Developing a budget, performing an organizational analysis, and creating an evaluation plan

Creating a program vision, defining values, and establishing competencies

Holding focus groups, reviewing employee engagement surveys, and interviewing senior leaders

Management is a social construct and built on a foundation of informal relationships

Strong relationships among team members provide the best return on investment (ROI) for the department

A sense of shared ownership and effective inclusion create the foundation of a strong team

Support from key stakeholders cannot be obtained without establishing strong relationships first