ATD The Certified Professional in Talent Development CPTD Question # 28 Topic 3 Discussion
CPTD Exam Topic 3 Question 28 Discussion:
Question #: 28
Topic #: 3
A new manager has a team comprised of four different generations of employees. Which action by the manager would be most likely to minimize intergenerational conflict within the team?
A.
Acknowledge the diverse viewpoints of each team member
B.
Listen actively to each team member
C.
Poll each team member
D.
Define what is important to each team member's generation
According to the ATD Talent Development Capability Model under Cultural Awareness, minimizing generational conflict requires recognizing and acknowledging diverse perspectives rather than stereotyping or categorizing by generation.
Building awareness and respect for different values and communication styles is fundamental.
[Reference: ATD Talent Development Capability Model, Personal Capability - Cultural Awareness., , ]
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