As a Design Thinking coach, what rules of engagement do you have to communicate to participants to ensure that workshops are successful. Note: There are 2 correct answers to this question.
Judge ideas early
Keep divergent perspectives within the design teams to a minimum
Everyone must participate actively
Everyone has a voice.
In SAP Design Thinking methodology, the success of workshops heavily relies on creating an inclusive and participatory environment where every participant feels valued and heard. The rules of engagement are designed to foster collaboration, creativity, and innovation. Here’s why the correct answers are C and D:
Everyone must participate actively (C):Active participation is a cornerstone of SAP Design Thinking workshops. It ensures that all participants contribute their unique perspectives, ideas, and expertise. This rule helps prevent passive observation and encourages ownership of the process. According to SAP’s Design Thinking guidelines, active participation leads to richer discussions, more diverse ideas, and better problem-solving outcomes.
Everyone has a voice (D):Inclusive communication is another critical principle in SAP Design Thinking. Ensuring that everyone has a voice means that no single individual or group dominates the conversation. This rule promotes psychological safety, enabling participants to share unconventional or risky ideas without fear of judgment. SAP emphasizes the importance of inclusivity to leverage the full potential of multidisciplinary teams.
Incorrect Options:
A. Judge ideas early:Judging ideas early contradicts the core principles of Design Thinking. SAP advocates for deferring judgment during brainstorming sessions to encourage creativity and exploration. Early judgment can stifle innovation and discourage participants from sharing novel ideas.
B. Keep divergent perspectives within the design teams to a minimum:Divergent perspectives are essential in Design Thinking. SAP encourages diversity in thought and experience to uncover unique insights and solutions. Limiting divergent perspectives would hinder the creative process and lead to less innovative outcomes.
What is the Design Thinking pattern of the ideation phase? Note: There is 1 correct answers to this question.
Defining choices
Limiting choices
Making choices.
Creating choices
The ideation phase in SAP Design Thinking is centered on generating a wide range of creative ideas and possibilities. Here’s why the correct answer is D:
Creating choices (D):Ideation is about divergent thinking—exploring as many ideas as possible without judgment. SAP emphasizes creating choices to encourage innovation and ensure that teams consider multiple solutions before narrowing down options.
Incorrect Options:
A. Defining choices:Defining choices occurs later in the process, during the prototyping or testing phases, when ideas are refined and evaluated.
B. Limiting choices:Limiting choices contradicts the purpose of ideation, which is to expand possibilities rather than constrain them.
C. Making choices:Making choices happens during the convergence phase, after ideation, when teams select the most promising ideas to prototype and test.
What is the goal of including extreme users in the 360° research? Note; There are 2 correct answers to this question.
To keep the project sponsors satisfied
To provide interesting insights
To reduce the number of interviews.
To include a diverse set of users
Includingextreme usersin 360° research is a powerful technique for uncovering unique perspectives and innovative ideas. Extreme users represent individuals who experience the problem in an exaggerated or unconventional way, offering valuable insights that might be overlooked when focusing solely on average users. Below is a detailed explanation of the correct answers:
Definition:Extreme users often encounter challenges or use products in ways that highlight unmet needs or opportunities for innovation.
Why it’s a goal:
Their unconventional behaviors and perspectives can inspire creative solutions that benefit a broader audience.
SAP Design Thinking methodology encourages teams to explore extreme users to uncover hidden patterns and generate breakthrough ideas.
What is a key goal of the 360° research phase? Note: There is 1 correct answer to this question.
Create an exact definition of the problem that needs to be solved.
Make conclusions about the design of the solution
Create empathy with potential users of the designed solution.
Find out if your first approaches are feasible and viable
The 360° research phase is a cornerstone of the Empathize stage in Design Thinking. Its primary goal is to deeply understand the users' perspectives, behaviors, and needs. Here’s why the correct answer is C:
Why this is incorrect:Defining the problem occurs during the Define phase, not the Empathize phase. The 360° research phase focuses on gathering diverse insights about users, which will later inform the problem statement.
What is the aim of a brain dump exercise in the scoping phase? Note: There are 2 correct answers to this question.
To identify the main personas in the context of the design challenge
To identify and prioritize the best ideas
To explore different perspectives in the team
To create a common understanding of the challenge.
A brain dump exercise is a valuable tool in the scoping phase of Design Thinking, as it helps teams align and clarify their thoughts about the challenge. Here’s why the correct answers are C and D:
Why this is incorrect:Identifying personas typically occurs during the Empathize phase, after gathering user insights. A brain dump exercise in the scoping phase focuses on clarifying the challenge, not defining personas.
What is the goal of the Concept Map technique? Note: There is 1 correct answer to this question.
To understand direct and indirect interdependencies between people and concepts
To understand overlapping areas between viability, feasibility and desirability
To understand and illustrate daily activities in different departments
To understand and capture the interconnection between different lines of business.
The Concept Map technique is a visual tool used to explore and illustrate relationships between different elements, such as people, ideas, or concepts. Here’s why the correct answer is A:
Why this is correct:The primary goal of a Concept Map is to visualize how various elements are interconnected. It helps participants identify both direct relationships (e.g., "Person A directly influences Concept B") and indirect relationships (e.g., "Concept C indirectly impacts Person D through Concept E"). This understanding is critical for uncovering hidden patterns and dependencies that may influence the problem space.
What are key activities of a Design Thinking team within the validation phase? Note: There are 2 correct answers to this question.
Prioritize and filter ideas
Check on feasibility, viability and desirability
Capture feedback and iterate prototype
Move from problem to solution space.
Thevalidation phaseis where ideas and prototypes are tested with users to ensure they meet their needs and align with business goals. Below is a detailed explanation of the correct answers:
Definition:Feasibility refers to technical constraints, viability relates to business sustainability, and desirability assesses whether the solution meets user needs.
Why it’s a key activity:
Evaluating these dimensions ensures that the solution is practical, sustainable, and aligned with user expectations.
SAP Design Thinking methodology emphasizes balancing these three factors to create impactful solutions.
What areas should be covered in a game plan? Note: There are 3 correct answers to this question.
Objectives
Tasks.
Maturity assessments
Success factors
Strategies
Agame planoutlines the strategy and approach for a Design Thinking project, ensuring alignment with goals and facilitating smooth execution. It should cover key areas that define the scope, activities, and criteria for success. Below is a detailed explanation of the correct answers:
Definition:Objectives define the specific goals and outcomes the team aims to achieve through the Design Thinking process.
Why it’s included in the game plan:
Clear objectives provide direction and focus, ensuring that all activities align with the desired results.
SAP Design Thinking methodology emphasizes setting measurable and achievable objectives to guide the project.
Why is the important to run the first minutes of the brain dump exercise in a silent mode? Note: There are 2 correct answers to this question.
It prevents discussion in order to lower political barriers
It helps to stay away from the solution mode.
It ensures that all participants focus on the topic
A challenge-related comment would influence the divergent perspectives
The brain dump exercise is a common technique in SAP Design Thinking workshops to capture initial thoughts and ideas quickly. Running the first minutes in silence is intentional and serves specific purposes. Here’s why the correct answers are A and D:
It prevents discussion in order to lower political barriers (A):Silence ensures that all participants contribute without being influenced by dominant voices or hierarchical dynamics. SAP emphasizes creating an inclusive environment where everyone feels comfortable sharing their ideas, regardless of their role or position.
A challenge-related comment would influence the divergent perspectives (D):Early comments can unintentionally steer the group toward specific ideas or solutions, limiting creativity. SAP advocates for maintaining divergent thinking during the brain dump phase to encourage a wide range of perspectives and ideas.
Incorrect Options:
B. It helps to stay away from the solution mode:While staying in exploration mode is important, the primary reason for silence is to prevent premature convergence and political barriers, not specifically to avoid solution mode.
C. It ensures that all participants focus on the topic:While focus is important, silence is primarily used to reduce bias and hierarchy, not to enforce topic adherence.
Why is important to defer judgment during the ideation phase? Note: There are 2 correct answers to this question.
After running a good synthesis of the research data, judging would limit the problem space
Ideation is about "making choices" whereas judging ideas would limit the solution space
Ideas are judged later during the prototyping and validation phase together with potential users.
It is important that team members can build on ideas from other people, even a crazy idea might lead to something meaningful
Deferring judgment during theideation phaseis a fundamental principle of Design Thinking. This approach fosters creativity, encourages collaboration, and ensures that all ideas are considered before being evaluated. Below is a detailed explanation of the correct answers:
Definition:Judgment and evaluation of ideas occur during later phases, such as prototyping and validation, where solutions are tested and refined based on user feedback.
Why it’s important:
Premature judgment during ideation stifles creativity and limits exploration of unconventional ideas that could lead to innovative solutions.
By deferring judgment, teams ensure that all ideas are given a fair chance to be explored and validated through testing with users.
SAP Design Thinking methodology emphasizes that evaluation should occur only after ideas have been prototyped and tested in real-world scenarios.
