The Concept Map technique is a visual tool used to explore and illustrate relationships between different elements, such as people, ideas, or concepts. Here’s why the correct answer is A:
Why this is correct:The primary goal of a Concept Map is to visualize how various elements are interconnected. It helps participants identify both direct relationships (e.g., "Person A directly influences Concept B") and indirect relationships (e.g., "Concept C indirectly impacts Person D through Concept E"). This understanding is critical for uncovering hidden patterns and dependencies that may influence the problem space.
[: SAP Design Thinking methodology emphasizes using Concept Maps during the Define phase to clarify complex systems and ensure that all stakeholders have a shared understanding of the relationships at play., , B. To understand overlapping areas between viability, feasibility, and desirabilityWhy this is incorrect:While understanding the overlap between viability, feasibility, and desirability is important in Design Thinking, it is typically addressed during the Ideation or Prototyping phases when evaluating potential solutions. Concept Maps are not specifically designed for this purpose., Reference: SAP highlights that tools like the "Viability-Feasibility-Desirability" framework are used later in the process to assess solution fit, whereas Concept Maps focus on mapping relationships., , C. To understand and illustrate daily activities in different departmentsWhy this is incorrect:While Concept Maps can be adapted to explore workflows or processes, their primary purpose is not to document daily activities. Tools like Journey Maps or Process Maps are better suited for capturing detailed activities within departments., Reference: SAP Design Thinking methodology recommends using Journey Maps to visualize user experiences and workflows, rather than Concept Maps., , D. To understand and capture the interconnection between different lines of businessWhy this is incorrect:Although Concept Maps can depict connections between lines of business, their scope is broader and includes people, ideas, and concepts beyond just organizational structures. Focusing solely on business lines would limit the utility of the Concept Map., Reference: SAP emphasizes that Concept Maps are versatile tools for exploring any type of relationship, not just those related to organizational hierarchies., , ConclusionTo summarize, the goal of the Concept Map technique isto understand direct and indirect interdependencies between people and concepts, enabling teams to gain clarity on complex systems and relationships., ]
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