Which method can be used to route social media inquiries with Salesforce using Salesforce for Twitter and Facebook?
The project manager on a Service Cloud implementation is responsible for coordinating user acceptance testing (UAT) for a customer. Which tasks should becompleted prior to UAT? (Choose 2)
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which measurecan satisfy this requirement?
For which purposeshould a contact center use Visual Flow?
A company receives support requests through a variety of email addresses and web forms for different parts of the business.
Which feature combination will ensure that cases are efficiently handled by the most appropriate representatives?
Case escalation rules triggered on the lastmodification will be reset each time a user does which of the following actions?
UniversalContainers plans to migrate data into SFDC from alegacy system. Which step should be taken before performing the migration of the data (Choose 2)?
Contact Center management must be notified whenever an Open Case has not been touched for 24 hours. Which feature should aConsultant use to meet this requirement?
What is the capability of case feed?
Which application will allow a client to enable Ideas on a public website?
