A company receives support requests through a variety of email addresses and web forms for different parts of the business.
Which feature combination will ensure that cases are efficiently handled by the most appropriate representatives?
Case Assignment Rules, Queues, Chatter Groups, Live Agent
Case Assignment Rules, Queues, Public Groups, Omni-Channel
Escalation Rules, Queues, Chatter Groups, Omni-Channel
Escalation Rules, Queues, Public Groups, Live Agent
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