Salesforce Service Cloud Administration (SU24) ADM-261 Question # 16 Topic 2 Discussion

Salesforce Service Cloud Administration (SU24) ADM-261 Question # 16 Topic 2 Discussion

ADM-261 Exam Topic 2 Question 16 Discussion:
Question #: 16
Topic #: 2

Case escalation rules triggered on the lastmodification will be reset each time a user does which of the following actions?


A.

Reads the case


B.

Adds a related comment to the case


C.

Adds an activity or sends an email from thecase record


D.

Edits the case


E.

All of the above


Get Premium ADM-261 Questions

Contribute your Thoughts:


Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.