Pass the Salesforce Salesforce Administrator ADM-201 Questions and answers with CertsForce

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Questions # 31:

What are three characteristics of a master-detail relationship?

Choose 3 answers

Options:

A.

The master object can be a standard or custom object.


B.

Permissions for the detail record are set independently of the master.


C.

Each object can have up to five master-detail relationships.


D.

Roll-up summaries are supported in master-detail relationships.


E.

The owner field on the detail records is the owner of the master record.


Expert Solution
Questions # 32:

The Administrator at Cloud Kicks need to automatically route support cases, regardless of

how they are created, to a queue based on case priority.

What tool should the administrator use?

Options:

A.

Email-to-Case


B.

Assignment Rules


C.

Auto-Response Rules


D.

Web-to-case


Expert Solution
Questions # 33:

The administrator at Universal Container has created two objects: Containers_c Purchase_c, Management has requested that all container records display on purchase records in Salesforce.

Which type of relationship between Containers_c and Purchase_c should satisfy the requirement?

Options:

A.

Roll-Up Summary field


B.

Formula field


C.

Master-detail field


D.

Lookup field


Expert Solution
Questions # 34:

The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.

How should the screen flow be distributed?

Options:

A.

Page Layout


B.

Component Filter


C.

Lightning page


D.

Home page


Expert Solution
Questions # 35:

The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal.

What dashboard component will effectively show this number and the proximity to the total goal as a

single value?

Options:

A.

Table


B.

Stacked Bar


C.

Donut


D.

Gauge


Expert Solution
Questions # 36:

Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission.

Which two ways can the marketing users now access converted leads for editing?

Choose 2 answers

Options:

A.

Find them in the global search result.


B.

Search the Recent Records component on the homepage.


C.

Utilize a list view where lead status equals Qualified.


D.

Use the Data Import Wizard,


Expert Solution
Questions # 37:

An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.

Which two ways should these folders be shared?

Choose 2 answers

Options:

A.

Share the R&D folder with Support Managers with Edit Access.


B.

Share the Helpdesk folder with Support Agents with View access.


C.

Share the Support Reports folder with Support Managers with Edit Access.


D.

hare the Support Reports folder with Support Agents with View Access.


Expert Solution
Questions # 38:

The Support team at Ursa Major Solar prefers using split list views on the case homepage. Occasionally, the team views shipments from another support application.

What should the administrator configure to allow the team to use the split list view?

Options:

A.

Filter by a single shipment record type in the list view.


B.

Include the Shipments tab on the app's navigation bar.


C.

Split views are only available on standard objects.


D.

Add the Manage List Views permission for support users.


Expert Solution
Questions # 39:

Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the

fields related to customer accounts and another page layout includes fields for partner accounts. The

administrator has assigned the customer account page layout to sales and support users and the partner

account layout to the partner management team.

What should the administrator configure to meet this requirement?

Options:

A.

Use a public group and a criteria-based sharing rule to share customer accounts with the partnerteam.


B.

Add members of the partner management team to the default Account team for the customeraccounts.


C.

Grant create, read, edit and delete access to customer accounts on the partner team profile.


D.

Create one record type for customer accounts and one record type for partner accounts.


Expert Solution
Questions # 40:

The business development team at Cloud Kicks thinks the account creation process has too many

fields to fill out and the page feels cluttered. They have requested the administrator to simplify the

process.

Which automation tool should an administrator use?

Options:

A.

Approval process


B.

Workflow rule


C.

Flow builder


D.

Validation rule


Expert Solution
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