Pass the Salesforce Salesforce Administrator ADM-201 Questions and answers with CertsForce

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Viewing questions 61-70 out of questions
Questions # 61:

Cloud Kicks has a custom object called Shipments. The Company wants to see all the

shipment items from an Account page. When an Account is deleted, the shipments should remain.

What type of relationship should the administrator make between Shipments and Account?

Options:

A.

Shipments should have a lookup to Account.


B.

Accounts should have a lookup to Shipments.


C.

Shipments should have a master-detail to Accounts.


D.

Accounts should have a master-detail to Shipments.


Expert Solution
Questions # 62:

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the

UC customer support team. The same team will now be working some of UC's Cases.

Which two options should the administrator use to help the support team?

Choose 2 answers

Options:

A.

Configure a flow to assign the cases to the queue.


B.

Use assignment rules to set the queue as the owner of the case.


C.

Add Cass to the existing queue as available object.


D.

Create a new queue and add Cases as an available object.


Expert Solution
Questions # 63:

An administrator has been asked to update a flow that was created as part of a recent update. When

the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment,

Decision, Get Records, and Loop.

What would cause this?

Options:

A.

The flow is a screen flow.


B.

The version of the flow is inactive.


C.

The flow is a before save flow.


D.

The version of the flow is activated.


Expert Solution
Questions # 64:

Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response

from an agent for more than 2 hours after case creation.

Which feature should an administrator use to fulfill this requirement?

Options:

A.

Assignment Rule


B.

Case Escalation Rule


C.

Omni-Channel Supervisor


D.

Formula Field


Expert Solution
Questions # 65:

The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They

have requested that the response include the top five troubleshooting tips that could help solve the

customer’s issue.

What should the administrator suggest to meet these requirement?

Options:

A.

Auto-Response Rules


B.

Email Alerts


C.

Knowledge Articles


D.

Assignment Rules


Expert Solution
Questions # 66:

Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit

findings from a property inspection.

Which feature should an administrator place on the page to fulfill this requirement?

Options:

A.

Related List


B.

Autolaunched Flow


C.

Record Detail


D.

Screen Flow


Expert Solution
Questions # 67:

Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The

administrator has discovered been changing the source reports.

Which two actions should the administrator take to preserve the integrity of the source reports?

Choose 2 answers

Options:

A.

Create a new report folder with viewer access.


B.

Move the dashboard to the user’s private folder.


C.

Move the dashboard reports to the view-only folder.


D.

Change the dashboard to be a dynamic dashboard


Expert Solution
Questions # 68:

The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts

over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the

user’s manager. The administrator has been tasked with creating an approval process.

Which are two considerations the administrator needs to review before setting up this approval process?

Choose 2 answers

Options:

A.

Create a custom Discount field on the opportunity to capture the discount amount


B.

Populate the Manager standard field on the sales users’ User Detail page.


C.

Configure two separate approval processes.


D.

Allow the submitter choose the approver manually.


Expert Solution
Questions # 69:

Cloud Kicks want its reports to show a Fiscal Year that starts on February 1 and has 12 months.

How Should the Administrator Address this requirement?

Options:

A.

Set the Fiscal Year to Custom and the starting month as February.


B.

Set the Fiscal Year to Custom and the duration to 4 quarters.


C.

Set the Fiscal Year to Standard and the starting month as February.


D.

Set the Fiscal Year to Standard and the duration to 12 months.


Expert Solution
Questions # 70:

Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed

lost.

How should an administrator configure this requirement?

Options:

A.

Select the requirement checkbox next to the loss reason field on the page layout.


B.

Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank.


C.

Check the required checkbox on the Loss Reason field in Object Manger.


D.

Configure a workflow rule to display an error if Loss Reason is blank


Expert Solution
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