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Pass the Pegasystems CPBA PEGACPBA24V1 Questions and answers with CertsForce

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Viewing questions 31-40 out of questions
Questions # 31:

Which project nears the end of the Prepare phase, you prepare the project plan for review with your development team, two elements does the project plan include? (Choose Two)

Options:

A.

Governance structure


B.

Epic and user stories


C.

RAID log (Risks, Actions, Issues, and Decisions)


D.

Definition of Ready (DoR)


E.

Project team resourcing’s


Expert Solution
Questions # 32:

Consider the following user story: As a customer, I want to be able to cancel an open service request at any time.

Select the configuration option that satisfies the user story.

Options:

A.

Add a case wide action to the case workflow


B.

Configure the Cancel button on the user views to resolve the case


C.

Add an alternate stage to the case life cycle


D.

Add a stage-only action to each stage in the case workflow


Expert Solution
Questions # 33:

A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours. Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)

Options:

A.

Provide a service level for the HR assignment


B.

Provide notification to HR requesting urgency be increased


C.

Provide a local action to transfer the assignment to another queue


D.

Provide a filed for urgency adjustment


E.

Provide escalation action to HR and resolve the case


Expert Solution
Questions # 34:

You are designing a customer support request Case Type that must support customers with multiple addresses and multiple credit cards. What is the appropriate way to set up the data structure?

Options:

A.

Case Type: Customer Support, Data Object: Customer, Data Objects: Address, Credit Card (multiple instances).


B.

Case Type: Customer Support, Data Object: Address, Data Object: Credit Card.


C.

Case Type: Customer Support, Data Objects: Customer, Address, Credit Card (single instances).


D.

Case Type: Customer Support, Data Object: Customer, Data Object: Address (multiple), Credit Card (single).


Expert Solution
Questions # 35:

An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order.

How do you configure the approvals in the application?

Options:

A.

Add the manager approval to an alternative stage in the case life cycle


B.

Add an optional process to each approval in the appropriate stage


C.

Configure a single cascading approval based on an authority matrix


D.

Configure a parallel process for each of the required approvals


Expert Solution
Questions # 36:

Pega Cloud® Services is Pega’s fully managed solution for deploying Pega Platform™ applications in the cloud.

Options:

A.

True


B.

False


Expert Solution
Questions # 37:

When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim.

How do you configure the resolve process to support this requirement?

Options:

A.

Route an Approval step to the required parties


B.

Route the email to all the recipients in a Collect Information step


C.

Add a Send Email step and include all required parties


D.

Add a Send Email step as an optional action


Expert Solution
Questions # 38:

A 1, also known as a team, shares resources and work across different business units, divisions, or across the entire organization without affecting organizational hierarchy. Each operator who is a member of the team receives Assignments from the 2 to their individual 3 to support the new cross-functional workflow.

Options:

A.

Work Group, Workbasket, Worklist


B.

Workbasket, Work Group, Worklist


C.

Worklist, Work Group, Workbasket


D.

Work Group, Worklist, Workbasket


Expert Solution
Questions # 39:

Managers want to create an environment in which peers exchange ideas about initiatives to retain employees,

Select the collaboration tool that best suites this type of communication.

Options:

A.

Insights


B.

Dashboards


C.

Pulse


D.

Spaces


Expert Solution
Questions # 40:

Which three tasks should be done as part of the DevOps pipeline? (Choose Three)

Options:

A.

Extract data using Business Intelligence Exchange (BIX).


B.

Track Security checklist completion.


C.

Run both unit and scenario tests.


D.

Verify the guardrail compliance score.


E.

Review the three basic authorization models.


Expert Solution
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