The Insert Property feature in the Send email step allows you to include dynamic data, such as the case ID, directly into the email body. This ensures that the case ID is automatically included in the email without requiring manual entry or additional processes. By configuring the Send email step to use the Insert Property feature, you can ensure that the case ID is included in the survey email sent to the customer.
[Reference: Pega Academy - Sending emails from a case: The Send email step allows you to configure and send emails from within a case, with options to include case properties dynamically using the Insert Property feature., ]
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