A martial arts studio’s Class Registration Case Type allows students to change registration during Register class and Confirm registration Stages, but not in the Send class details Resolution Stage. Which configuration supports this?
Select three responsibilities that a Pega Business Architect has in an Agile project. (Choose Three)
Adding instructions to a Step:
In a purchase order case the vendor assigned might not respond to a customer’s query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifics two of the following options. (Choose two.)
A help desk ticket case type is defined as follows:
If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?
When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim.
How do you implement this requirement so each approver can work independently?
How do you route an assignment so that any available member of the Finance department can perform the task?
In a mortgage application, the user creates a loan request. Before approving, the loan officer must receive appraisal results. How do you configure the Case Types to reflect this relationship?
Test early and often, update rule, and maintain version history are best practices of the 1 of software delivery with Pega. Create test environments, use version control, and employ a rollback strategy are best practices of the 2 stage.
A purchase request case is created by an employee. After submitting, the case is assigned to the manager for review. If approved, the case is assigned to the Accounts Payable department where an agent will review and, pending audit, will approve payment. To determine what type of routing to apply to each assignment, what question do you ask yourself?
