Comprehensive and Detailed Explanation From Exact Extract:

This question tests step instructions.

A: Incorrect. Business value is in requirements, not instructions. Extract: Pega Academy, Process Design: “Step instructions guide user actions, not business value.”

B: Incorrect. Steps are defined by configuration. Extract: Pega Academy, Process Design: “Steps are defined by their type and configuration.”

C: Correct. Instructions guide users on actions. Extract: Pega Academy, Process Design – Steps: “Step instructions describe the action a user must take.”