In a mortgage application, the user creates a loan request. Before approving, the loan officer must receive appraisal results. How do you configure the Case Types to reflect this relationship?
A.
Make Loan Request a parent Case Type and Appraisal a child Case Type.
B.
Make both Loan Request and Appraisal parent Case Types.
C.
Make Appraisal a parent Case Type and Loan Request a child Case Type.
D.
Make Mortgage a parent Case Type, with Loan Request and Appraisal as child Case Types.
Comprehensive and Detailed Explanation From Exact Extract:
This question tests case relationships.
A: Correct. Loan Request is parent, Appraisal is child. Extract: Pega Academy, Case Management: “Parent cases create child cases for sub-tasks.”
B: Incorrect. Both as parents is illogical. Extract: Pega Academy, Case Management: “Parent-child hierarchy is required.”
C: Incorrect. Appraisal is a sub-task. Extract: Pega Academy, Case Management: “Child cases support parent tasks.”
[: Pega Academy, Business Architect ‘23 Mission; CPBA Study Guide 8.8, Case Relationships; Pega Help, Case Hierarchy., , ]
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