Microsoft MB-280 Exam Questions Free Practice Test

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Questions # 1:

A large construction company uses Dynamics 365 Sales to manage their sales pipeline.

All future jobs are logged in the system as opportunities. Depending on the type o( work, some opportunities close faster, and others take longer due to dependency on the third-party vendors.

The sales team does NOT currently use the "On hold* option, as it does NOT provide enough details.

When working with open opportunities, the sales manager wants to know whether opportunities are pending permits or require asbestos removal.

You need to ensure that a salesperson can only select the "Pending Permits" or "Asbestos Removal" option when working with their opportunities to indicate the deal is taking longer.

What should you do?

Options:

Edit the statuscodecolumn: add "Asbestos Removal" and 'Pending Permits" status values to the "Open" status reasons.

Edit the statecode column: rename the "Open" status value to "Asbestos Removal" and add a new "Pending Permits" status value.

Edit the statecode column: rename the "On hold" status to "Asbestos Removal" and add a new 'Pending Permits" status value.

Edit the statuscode column: add "Pending Permits" to the "Open" status reason values, and rename "On hold" to "Asbestos Removal."

Expert Solution

Answer

Explanation

Understanding the Statuscode and Statecode Columns:

In Dynamics 365 Sales, opportunities have two primary columns related to their status: statecode and statuscode.

The statecode defines the primary state of an opportunity (e.g., Open, Won, Lost).

The statuscode provides more granular reasons associated with each primary state. For example, within the "Open" state, you can have various reasons such as "In Progress," "On Hold," etc.

[Reference: Microsoft Documentation - Statecode and Statuscode in Dynamics 365, Modifying Status Reasons for Open Opportunities:, The construction company wants to indicate when opportunities are delayed due to specific external factors. To accommodate this, they need specific status reasons like "Pending Permits" and "Asbestos Removal.", By adding these as status reasons under the "Open" state, you enable sales team members to select these options directly from their current status options., Reference: Microsoft Documentation - Customize Status Reasons for Opportunity, Steps to Add New Status Reasons to Open Opportunities:, Navigate to Solution: Go to the Dynamics 365 Sales app, then to Settings > Customizations > Customize the System., Locate the Opportunity Entity: In the default solution, find and expand the "Entities" list, then select "Opportunity.", Edit Statuscode Values: Within the "Opportunity" entity, select "Fields," then find and edit the statuscode field. Here, you can add new options under the "Open" status. Add "Pending Permits" and "Asbestos Removal.", Publish the Changes: After adding and saving the new status reasons, publish the changes so that they are available to users., Verifying Custom Status Reason Visibility:, Ensure the new options are available on the Opportunity form for selection., Test by opening an Opportunity and confirming that the "Pending Permits" and "Asbestos Removal" options are available under the Open status reasons., Reference: Microsoft Documentation - Publishing Customizations in Dynamics 365, By following these steps, the sales team can now use specific status reasons to indicate why certain opportunities are delayed, providing clearer visibility into the sales pipeline's status., , ]

Questions # 2:

Your sales team lacks important information on the Opportunity Close form.

You need to update the form.

Which out-of-the-box role must you have?

Options:

Global administrator

System administrator

Sales manager

System customizer

Expert Solution

Questions # 3:

You need to configure search to ensure the administrators can find all records which reference Corgis. Which action must you perform?

Options:

Within system settings, select up to 10 relevant tables.

Within the solution, ensure all relevant tables are indexed.

For all relevant tables, ensure that the Can enable sync to external search index setting is False.

Add columns to be searched to the Lookup view for each relevant table.

Expert Solution

Questions # 4:

DRAG DROP

You are implementing Dynamics 365 Sales at a new organization. All users will be using the Sales Hub app.

You need to assign the appropriate out-of-the-box security roles.

Using the principle of least access, which roles should you assign? To answer, move the appropriate roles to the correct users. Each role may be used once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Question # 4

Expert Solution

Questions # 5:

HOTSPOT

Both your sales and marketing teams use Dynamics 365 applications to conduct campaigns with customers.

Leadership has asked for sales and marketing campaigns to have parent campaigns applied so the combined success of sales and marketing efforts can be measured, along with each division’s own success. They want the campaign hierarchy to be clear to users so they can see a “Parent Campaign” relationship. Any actions taken on parent records should automatically be taken on child records.

You need to update table relationships to enable the requirements using the minimum amount of configuration steps.

What should you configure? To answer, select the appropriate options in the answer area.

NOTE: Each correct match is worth one point.

Question # 5

Expert Solution

Questions # 6:

A company is using Dynamics 365 Sales to track their sales pipeline.

Sales managers require their forecasting to include reasons why opportunities were lost, including losses to competitors.

You need to configure the sales process WITHOUT using custom code.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 6

Expert Solution

Answer

Answer:

Explanation

A screenshot of a computer Description automatically generated

Requirement: Add the Type of Loss

To track reasons for lost opportunities, including specifics like losses to competitors, you need to provide additional details on why an opportunity was closed as lost.

The Status Reason field can be customized to include specific reasons for the loss. This field is used within the context of the Opportunity entity and allows the addition of options to detail specific loss types.

By modifying the Status Reason option set, you can add various reasons (like "Lost to Competitor") which will appear as options when closing an opportunity as lost.

[Reference: Microsoft Documentation - Customize Status Reasons for Opportunities, Steps to Modify the Status Reason Option Set:, Go to Settings > Customizations > Customize the System., Locate the Opportunity entity and open its Fields section., Find and select the statuscode (Status Reason) field., Add new options to represent specific loss types and save the changes., Publish the customization to make the new Status Reason options available for users., Requirement: Record the Loss for Forecasting, Sales managers need to include lost opportunities and their reasons in forecasting. To ensure that this information is captured accurately, modifying the Opportunity Close form will allow users to specify details when marking an opportunity as closed (won or lost)., By customizing the Opportunity Close form, you can include fields that capture detailed information required for forecasting, such as the type of loss and any competitor information. This ensures that loss details are available for analysis and forecasting without needing custom code., Reference: Microsoft Documentation - Customize Opportunity Close Experience in Dynamics 365, Steps to Modify the Opportunity Close Form:, In the Sales Hub, navigate to App Settings > Close Opportunity Experience., Customize the Opportunity Close form to include fields that are relevant to capturing loss information, such as adding fields for competitors or reasons., Save and publish the form to reflect the changes., By modifying the Status Reason option set and customizing the Opportunity Close form, you enable the sales team to record detailed reasons for lost opportunities, which will support accurate forecasting and analysis, all without using custom code., , New ]

Questions # 7:

HOTSPOT

You are creating a business process flow named "Onboard new pet" to support onboarding of new clients for a pet care business.

A partially completed business process flow is shown in the following exhibit.

Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the exhibit.

NOTE: Each correct selection is worth one point.

Question # 7

Expert Solution

Questions # 8:

You are running Dynamics 365 Sales for a pharmaceutical company. The hospitals are set up as accounts. The nurses are set up as contacts under each hospital name.

A nurse works for HospitalA and HospitalB part time. You add the nurse as a contact for HospitalA. You realize you can add the nurse as a contact to only one hospital.

You need to ensure that the nurse is associated with both hospitals in the system.

What should you do?

Options:

Create business units for HospitalA and HospitalB. Open the contact record for the nurse and assign it to a user in HospitalB.

Create an access team that has the nurse as owner. Open the HospitalA account record and assign it to the new team account. Repeat this process for HospitalB.

Open the HospitalB record and assign the nurse to a task activity.

Open the contact record for the nurse and create a connection to HospitalB.

Expert Solution

Questions # 9:

You are customizing a workspace in the sales accelerator.

The workspace must display the industry of a company.

You need to configure the work item appearance for a company.

Which two settings should you modify? To answer, select the appropriate UI element in the answer area.

NOTE: Each correct selection is worth one point.

Question # 9

Expert Solution

Questions # 10:

You use business process flows for all Dynamics 365 opportunities.

Some opportunities are closed before business process flow durations are calculated.

You need to ensure that business process flow duration values are calculated.

Solution: Create a flow to update the Status Reason of the business process flow table record to "Finished" and the Status to "Inactive" when the opportunity is won.

Does the solution meet the goal?

Options:

Yes

Expert Solution

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