Which of the following is NOT one of the five individual aspects of service design?
Which of the following should be considered when designing measurement systems, methods and metrics?
1. The services
2. The architectures
3. The configuration items
4. The processes
The consideration of value creation is a principle of which stage of the service lifecycle?
What would be the next step in the continual service improvement (CSI) model after:
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?
Which one of the following does service metrics measure?
The design of IT services requires the effective and efficient use of “the four Ps”. What are these four Ps?
What do customer perceptions and business outcomes help to define?
Service design emphasizes the importance of the "Four Ps". These "Four P's" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
Which of the following BEST describes 'partners' in the phrase "people, processes, products and partners"?
